Get the news out: do a search in google for
hosting
reviews
hostony
and honestly describe what has been going on.
Explain that the tech support people are in the Ukraine, and that the dataservers are in Georgia.
Explain that there are no live people to speak to on the phone.
Explain that when hardware failures happen it takes a week to get back up.
Explain that sceduled down time happens in mid-business day.
Explain that support email is not answered.
This is fair and honest; it is the truth of the situation.
Full Version: 64.74.112.74 IS DOWN
My pages load, but no links work. This is getting bad. I'd really like to have a reliable host, but recently it's showing otherwise. 
All of my sites (six of them) are once again TOTALLY DEAD on 64.74.112.74.
NO WEBSITES
NO EMAIL
NO CPANEL
HOSTONY -
IF YOU KNOW SOMETHING IS WRONG, COMMUNICATE IT BY PUTTING A SINGLE, PROMINENT STICKY ANNOUNCEMENT ON THE VERY FIRST FORUM WEBPAGE. THEN UPDATE IT EVERy HOUR. Maybe then all of these threads will quiet down.
JimC
NO WEBSITES
NO EMAIL
NO CPANEL
HOSTONY -
IF YOU KNOW SOMETHING IS WRONG, COMMUNICATE IT BY PUTTING A SINGLE, PROMINENT STICKY ANNOUNCEMENT ON THE VERY FIRST FORUM WEBPAGE. THEN UPDATE IT EVERy HOUR. Maybe then all of these threads will quiet down.
JimC
anyone know a good provider that offers ssh and imap?
... a polite suggestion/request:
is it not possible to notify us via email announcement ahead of any scheduled maintenance?
I'm sure I'm not the only Hostony customer who doesn't make a point of checking this forum every day on the offchance that there might be an announcement... at least then those of us with clients (if we have any left) have an opportunity to warn them instead of waiting for the complaints to come flooding in...
i think this would contribute to improving everyone's mood if done in conjunction with the *much* requested 'no middle-of-the-day downtimes'
is it not possible to notify us via email announcement ahead of any scheduled maintenance?
I'm sure I'm not the only Hostony customer who doesn't make a point of checking this forum every day on the offchance that there might be an announcement... at least then those of us with clients (if we have any left) have an opportunity to warn them instead of waiting for the complaints to come flooding in...
i think this would contribute to improving everyone's mood if done in conjunction with the *much* requested 'no middle-of-the-day downtimes'
a backup mail server that stores undelivered mail would be appreciated. there is an excuse for machines going down, there is no excuse for mail being bounced.
It's down again 
you're taking the piss now ffs. Everytime I want to work on my site, its ####@@ing down.
If I come on tomorrow morning and it goes down, then I WILL BE MOVING.
you're taking the piss now ffs. Everytime I want to work on my site, its ####@@ing down.If I come on tomorrow morning and it goes down, then I WILL BE MOVING.
I could deal with having my site up right now, yanno. It sure looks bad for my new visitors.
sorry for all problems caused by server downtime today.
We were updating a kernel on the server to prevent the problems which caused the previous downtime of the server. Also there was found a vulnerability in xmb forum: file emailfriend.php. Any visitor was to able send mail through this script without authentication. So somebody sent a flood spam through this script and we were forced to stop some services to prevent the server overloading and spam sending. We've disabled this script in all user directories. And we are asking all users using xmb forum to rename or delete this file temporarily.
Now the server is online with new kernel and many security holes are closed.
We apologize for the server downtime once more and hope for the best in our collaboration.
Thanks all for the patience.
We were updating a kernel on the server to prevent the problems which caused the previous downtime of the server. Also there was found a vulnerability in xmb forum: file emailfriend.php. Any visitor was to able send mail through this script without authentication. So somebody sent a flood spam through this script and we were forced to stop some services to prevent the server overloading and spam sending. We've disabled this script in all user directories. And we are asking all users using xmb forum to rename or delete this file temporarily.
Now the server is online with new kernel and many security holes are closed.
We apologize for the server downtime once more and hope for the best in our collaboration.
Thanks all for the patience.
FIVE days of down time....
FIVE days!!!!!!!!!!!!!!!!!!!
sites down again.
This is PURE BS.
FIVE days!!!!!!!!!!!!!!!!!!!
sites down again.
This is PURE BS.
I haven't noticed my site down lately, but i'm getting worried that if everyone starts to bail, Hostony is going to go belly up and the rest of us will be screwed. I wonder if its time to switch.
QUOTE(Guest_Compuman @ Jul 28 2003, 11:18 PM)
I haven't noticed my site down lately, but i'm getting worried that if everyone starts to bail, Hostony is going to go belly up and the rest of us will be screwed. I wonder if its time to switch.
No, only the whiners will bail, who obviously have no idea what it takes to get a server back up, especially after the corruption of the /usr partition. The rest of us who understand this will stick by and ride out the storm. I'm impressed that they recovered all the data!
Quite honestly, I am sick of all this whining. http://www.findsp.com/Hosting/Reviews/Show...companyID=1358&
(Oh and update. I now note that there are 2 CPUs now on the server instead of one. So THAT tells me that they addressed the server overload issue!)
Funny, some here go to these review sites and whine about the support being in Russia, yet they fail to mention that when they resell as their own webhosting service, THEY outsource their support as well. Funny stuff, especially since the same two whiners posted the URL to this thread in the reviews. I do hope that people read this and understand that Hostony is a good service and have the brains to realize that a major crash of the /usr partition is a big thing.
Just my two cents.
Another 2 cents in full agreement. 
QUOTE(dragonfli @ Jul 29 2003, 12:35 AM)
Another 2 cents in full agreement.
Quite fine with me if the crybabies left. Will leave more CPU resources for us.
I am about ready to call the "WAAA"mbulance. Seems some here can't "###### it up"
Ok, I'm with you guys and will stick it out. lets party!
count me in...
i think it's worth riding out the storm and thankfully most of my clients have been very understanding and supportive.
i'm interested to hear from Hostony about the back-up mail server... is that possible guys?
i think it's worth riding out the storm and thankfully most of my clients have been very understanding and supportive.
i'm interested to hear from Hostony about the back-up mail server... is that possible guys?
My vote is also to stay ....
By the way, BigJimW, they're not in Russia, they are in the Ukraine.
And it doesn't matter to me where a person or business is from, the color of their skin or their gender or WHATever, as long as they are capable of doing the job for which they have been hired or (in this case) contracted for a service purchased.
Hostony has been quite good in working on this whole issue. My only complaint and strong recommendation is that they set up a single "Critical messages" area right on PAGE ONE of the Forum. I, for one, would have welcomed hourly BRIEF updates on their actions, progress and forecast in a single place, instead of all over the Forum. This wouldn't stop people from dumping messages like crazy, but at least then Hostony could "respond" by providing a link to the official answers.
By the way, BigJimW, they're not in Russia, they are in the Ukraine.
And it doesn't matter to me where a person or business is from, the color of their skin or their gender or WHATever, as long as they are capable of doing the job for which they have been hired or (in this case) contracted for a service purchased.
Hostony has been quite good in working on this whole issue. My only complaint and strong recommendation is that they set up a single "Critical messages" area right on PAGE ONE of the Forum. I, for one, would have welcomed hourly BRIEF updates on their actions, progress and forecast in a single place, instead of all over the Forum. This wouldn't stop people from dumping messages like crazy, but at least then Hostony could "respond" by providing a link to the official answers.
What a suprise. Everything is inaccesible once again 
I've just ordered hosting from another company.
See you around.
I've just ordered hosting from another company.
See you around.
I disagree with you all.
i've already ordered from somewhere else... just waiting for order confirmation.
QUOTE
Server Load 48.27 (2 cpus)
from cpanel, and i'm expected to stay? yer ok i've already ordered from somewhere else... just waiting for order confirmation.
Server looks ok to me!
I do regret my comments about support based in the Ukraine. Was quite ethnocentric, and I'm sorry. I was just saying that, with companies based so far away, it's nearly impossible to establish the kind of one-on-one relationships that some of us are accustomed to when providing services for important clients.
And if things go south in a big way, someone outside the Ukraine has little legal recourse.
That said.... now all the email accounts for domains hosted under my reseller account are dead. I'm not on this 64.74.207... server either. Reseller acct is cybersan
And if things go south in a big way, someone outside the Ukraine has little legal recourse.
That said.... now all the email accounts for domains hosted under my reseller account are dead. I'm not on this 64.74.207... server either. Reseller acct is cybersan
QUOTE(BigJimW @ Jul 29 2003, 02:33 PM)
Server looks ok to me!
You are obviously not on the same server as me then. Server load went past 75 after I last posted.
I got a personal responce from one of the owners of a web hosting review site:
I think most people look at review sites with a pound of salt. What Jana said is true. Going through 100best.com, I see it riddled with nothing but complainers, and not just with Hostony either. Seems that when things go wrong, these review sites get hit with a bunch of negative feedback, dispite the fact that the "review" doesn't really reflect the company or services as a whole, only when a problem crops up. And thats not fair. Not fair at all.
My review: http://www.100best-web-hosting.com/review....plan_name=Profi
QUOTE
Thank you for your insightful comments regarding Hostony web hosting
services. We appreciate you taking time to post your review, and also to
let viewers in on what is really going on at the company. As you have
probably read, it is rare to receive a positive review, especially one
with useful information for the other users! So thank you for your
input. Your review has been posted so others may benefit from your
experience.
All the Best,
Jana Cherry
100 Best Inc.
services. We appreciate you taking time to post your review, and also to
let viewers in on what is really going on at the company. As you have
probably read, it is rare to receive a positive review, especially one
with useful information for the other users! So thank you for your
input. Your review has been posted so others may benefit from your
experience.
All the Best,
Jana Cherry
100 Best Inc.
I think most people look at review sites with a pound of salt. What Jana said is true. Going through 100best.com, I see it riddled with nothing but complainers, and not just with Hostony either. Seems that when things go wrong, these review sites get hit with a bunch of negative feedback, dispite the fact that the "review" doesn't really reflect the company or services as a whole, only when a problem crops up. And thats not fair. Not fair at all.
My review: http://www.100best-web-hosting.com/review....plan_name=Profi
As for now we finished with scheduled upgrades and software instalations as well as fixing ongoing problems found on 64.74.112.74 server and
I'm here to answer your questions.
Why we had a downtime.
Well the maintanance was announced on Friday and there was stated that we'll have a short downtimes during maintanance.
The downtime appeared to be longer because some hackers found a hole in XMB 1.8 emailfriend.php script and started to send huge chain of spam through the server. In order to prevent server from going down completely we had to stop apache in order to get server load lower so that we could start investigation and close a goles.
As a result we chmod 0 emailfriend.php fom XMB1.8 package to prevent it from being launched and filtered out spammers on the firewall once we located their ip range.
We also had to tune default kernel we started out with restoring accounts on thusday to adress load problems reported by our clients and improve Dual Xeon gyper threading support. In case new kernel doesn't go up it takes 5-10 minutes to realize it and reboot box with an old kernel so that was second factor of the downtime.
Third we had to fix recently discovered fronpage extentions problem and recompile apache/php with all required modules. When compilation process has an error it also means short downtime. During compilation we had several partialy working apache installations and failing up they filled /usr partition with core dumps so some users could notice 'disk full' messages though we were erasing them imediately.
Server load.
We had increased server load lately because of:
1. spammer. When you have email queue 1000+ messages exim max out CPU usage. Such load was for about 20 minutes and went away once spammer was stopped.
2. software installation. When we were compiling & installing software it created load bursts lasting for 30-50 minutes.
3. default kernel. That was explained above.
Result.
After maintanance server load looks like the following:
Curren server time is 02:52:36 PM
You can see short bursts when we were compiling new software but overall load is more than moderate.
Email backups
An announce will be posted shortly about this.
Being not responsive
Sorry for that, but we had a huge amount of problems yesterday & today. Cpanel automatic update caused exim and ftp user database to go away so on some server peole were not able to login to mail/ftp. We had to deal with that problems and fix mail&ftp for our customers. Also 3 servers had ftp extentions not working. DarkOrb already released a patch for this problem but it is rather complex and requires some time to accomplish with a risk of downtime when apache compilation doen't go through. We are yet to finish with it for all our servers.
Having large amount of requests we are concentrating on server wide problems first in order not to be overhelmed with helpdesk requests and get responce to the normal.
Thank you all for understanding. I also understand and wish good luck to those who decided to cancel and go elsewhere. I wish you good luck with a new hosting company, though I doubt you'll ever find 100% uptime because there is no way to perform server upgrades/maintanance we had to do with no downtime to do and every company should do software upgrades/recompilation periodically.
I'm here to answer your questions.
Why we had a downtime.
Well the maintanance was announced on Friday and there was stated that we'll have a short downtimes during maintanance.
The downtime appeared to be longer because some hackers found a hole in XMB 1.8 emailfriend.php script and started to send huge chain of spam through the server. In order to prevent server from going down completely we had to stop apache in order to get server load lower so that we could start investigation and close a goles.
As a result we chmod 0 emailfriend.php fom XMB1.8 package to prevent it from being launched and filtered out spammers on the firewall once we located their ip range.
We also had to tune default kernel we started out with restoring accounts on thusday to adress load problems reported by our clients and improve Dual Xeon gyper threading support. In case new kernel doesn't go up it takes 5-10 minutes to realize it and reboot box with an old kernel so that was second factor of the downtime.
Third we had to fix recently discovered fronpage extentions problem and recompile apache/php with all required modules. When compilation process has an error it also means short downtime. During compilation we had several partialy working apache installations and failing up they filled /usr partition with core dumps so some users could notice 'disk full' messages though we were erasing them imediately.
Server load.
We had increased server load lately because of:
1. spammer. When you have email queue 1000+ messages exim max out CPU usage. Such load was for about 20 minutes and went away once spammer was stopped.
2. software installation. When we were compiling & installing software it created load bursts lasting for 30-50 minutes.
3. default kernel. That was explained above.
Result.
After maintanance server load looks like the following:
QUOTE
Linux 2.4.20-19.7smp (server10.fastbighost.com) 07/29/2003
12:00:00 AM CPU %user %nice %system %idle
12:10:00 AM all 2.39 0.10 2.55 94.97
12:20:00 AM all 2.04 0.02 2.15 95.79
12:30:00 AM all 2.23 0.02 2.29 95.45
12:40:00 AM all 2.31 0.02 2.43 95.24
12:50:00 AM all 3.22 0.03 2.80 93.95
01:00:00 AM all 2.33 0.03 2.08 95.56
01:10:00 AM all 3.46 0.03 3.24 93.27
01:20:00 AM all 3.34 0.06 2.45 94.16
01:30:00 AM all 2.86 0.02 2.32 94.80
01:40:00 AM all 2.55 0.02 2.33 95.10
01:50:00 AM all 2.68 0.01 2.19 95.12
02:00:00 AM all 3.31 0.02 2.61 94.06
02:10:01 AM all 2.50 0.03 2.20 95.27
02:20:00 AM all 18.72 0.43 7.97 72.88
02:30:00 AM all 22.78 0.03 7.90 69.30
02:40:00 AM all 2.19 0.05 2.13 95.63
02:50:00 AM all 1.54 1.47 2.38 94.61
03:00:00 AM all 2.12 0.24 2.35 95.29
03:10:00 AM all 2.80 0.69 2.70 93.82
03:20:00 AM all 1.67 0.75 2.38 95.19
03:30:01 AM all 2.51 0.11 2.79 94.59
03:40:01 AM all 3.57 0.43 3.31 92.69
03:40:01 AM CPU %user %nice %system %idle
03:50:01 AM all 1.74 0.07 3.27 94.91
04:00:00 AM all 1.73 0.21 2.98 95.08
04:10:00 AM all 2.28 0.61 3.45 93.67
04:20:00 AM all 1.52 1.13 2.47 94.87
04:30:00 AM all 1.68 0.74 2.37 95.22
04:40:00 AM all 3.49 0.54 4.10 91.87
04:50:00 AM all 1.84 0.32 2.05 95.79
05:00:00 AM all 5.71 1.13 2.32 90.85
05:10:00 AM all 1.82 1.30 2.17 94.71
05:20:00 AM all 2.17 1.02 2.07 94.74
05:30:00 AM all 1.92 0.08 2.26 95.73
05:40:00 AM all 2.23 0.03 2.31 95.43
05:50:00 AM all 1.74 0.09 2.60 95.57
06:00:00 AM all 1.42 0.02 1.83 96.73
06:10:00 AM all 1.65 0.02 2.09 96.24
06:20:00 AM all 1.42 0.05 1.95 96.59
06:30:00 AM all 1.87 0.02 1.77 96.35
06:40:00 AM all 1.35 0.02 1.92 96.72
06:50:00 AM all 1.16 0.03 1.80 97.02
07:00:00 AM all 1.63 0.02 2.65 95.70
07:10:00 AM all 1.99 0.02 2.06 95.92
07:20:00 AM all 1.92 0.02 2.23 95.83
07:20:00 AM CPU %user %nice %system %idle
07:30:00 AM all 1.67 0.02 2.18 96.14
07:40:00 AM all 2.33 0.02 2.31 95.33
07:50:00 AM all 6.96 0.02 2.84 90.18
08:00:00 AM all 2.98 0.02 2.44 94.56
08:10:00 AM all 5.21 0.05 3.09 91.65
08:20:00 AM all 4.59 0.07 3.05 92.29
08:30:00 AM all 29.29 0.04 20.05 50.62
08:40:00 AM all 17.38 0.02 15.41 67.18
08:50:00 AM all 1.31 0.02 1.52 97.15
09:00:00 AM all 4.21 0.02 4.17 91.60
09:10:00 AM all 16.28 0.03 10.27 73.42
09:20:00 AM all 3.71 0.03 3.29 92.97
09:30:00 AM all 3.73 0.26 3.71 92.30
09:40:00 AM all 1.85 0.04 2.06 96.04
09:50:00 AM all 3.03 0.02 2.13 94.82
10:00:24 AM all 17.05 0.06 13.88 69.02
10:10:00 AM all 15.94 0.02 8.74 75.29
10:20:00 AM all 4.31 0.04 3.01 92.64
10:30:00 AM all 2.73 0.07 2.83 94.37
10:40:00 AM all 2.33 0.02 1.93 95.73
10:50:00 AM all 4.68 0.03 6.38 88.91
11:00:00 AM all 15.95 0.02 12.17 71.86
11:00:00 AM CPU %user %nice %system %idle
11:10:00 AM all 16.03 0.12 8.78 75.07
11:20:00 AM all 15.98 0.09 8.83 75.09
11:30:00 AM all 3.78 0.12 4.09 92.01
11:40:00 AM all 2.96 0.06 5.93 91.05
11:50:00 AM all 2.82 0.02 2.10 95.06
12:00:00 PM all 5.24 0.09 2.15 92.52
12:10:00 PM all 2.32 0.02 2.14 95.51
12:20:00 PM all 3.69 0.05 3.04 93.21
12:30:00 PM all 2.30 0.14 2.17 95.39
12:40:00 PM all 3.28 0.03 3.27 93.42
12:50:00 PM all 2.95 0.02 2.43 94.60
01:00:00 PM all 2.09 0.02 2.31 95.58
01:10:00 PM all 2.39 0.02 2.36 95.24
01:20:00 PM all 2.79 0.02 2.37 94.82
01:30:00 PM all 3.13 0.02 2.69 94.15
01:40:00 PM all 2.62 0.04 2.37 94.97
01:50:00 PM all 3.10 0.02 3.16 93.73
02:00:00 PM all 2.80 0.03 2.44 94.73
02:10:00 PM all 2.94 0.02 2.41 94.63
02:20:00 PM all 2.46 0.08 2.35 95.11
02:30:00 PM all 2.61 0.02 2.45 94.91
02:40:00 PM all 2.71 0.02 2.72 94.54
02:40:00 PM CPU %user %nice %system %idle
02:50:00 PM all 2.41 0.02 2.37 95.21
12:00:00 AM CPU %user %nice %system %idle
12:10:00 AM all 2.39 0.10 2.55 94.97
12:20:00 AM all 2.04 0.02 2.15 95.79
12:30:00 AM all 2.23 0.02 2.29 95.45
12:40:00 AM all 2.31 0.02 2.43 95.24
12:50:00 AM all 3.22 0.03 2.80 93.95
01:00:00 AM all 2.33 0.03 2.08 95.56
01:10:00 AM all 3.46 0.03 3.24 93.27
01:20:00 AM all 3.34 0.06 2.45 94.16
01:30:00 AM all 2.86 0.02 2.32 94.80
01:40:00 AM all 2.55 0.02 2.33 95.10
01:50:00 AM all 2.68 0.01 2.19 95.12
02:00:00 AM all 3.31 0.02 2.61 94.06
02:10:01 AM all 2.50 0.03 2.20 95.27
02:20:00 AM all 18.72 0.43 7.97 72.88
02:30:00 AM all 22.78 0.03 7.90 69.30
02:40:00 AM all 2.19 0.05 2.13 95.63
02:50:00 AM all 1.54 1.47 2.38 94.61
03:00:00 AM all 2.12 0.24 2.35 95.29
03:10:00 AM all 2.80 0.69 2.70 93.82
03:20:00 AM all 1.67 0.75 2.38 95.19
03:30:01 AM all 2.51 0.11 2.79 94.59
03:40:01 AM all 3.57 0.43 3.31 92.69
03:40:01 AM CPU %user %nice %system %idle
03:50:01 AM all 1.74 0.07 3.27 94.91
04:00:00 AM all 1.73 0.21 2.98 95.08
04:10:00 AM all 2.28 0.61 3.45 93.67
04:20:00 AM all 1.52 1.13 2.47 94.87
04:30:00 AM all 1.68 0.74 2.37 95.22
04:40:00 AM all 3.49 0.54 4.10 91.87
04:50:00 AM all 1.84 0.32 2.05 95.79
05:00:00 AM all 5.71 1.13 2.32 90.85
05:10:00 AM all 1.82 1.30 2.17 94.71
05:20:00 AM all 2.17 1.02 2.07 94.74
05:30:00 AM all 1.92 0.08 2.26 95.73
05:40:00 AM all 2.23 0.03 2.31 95.43
05:50:00 AM all 1.74 0.09 2.60 95.57
06:00:00 AM all 1.42 0.02 1.83 96.73
06:10:00 AM all 1.65 0.02 2.09 96.24
06:20:00 AM all 1.42 0.05 1.95 96.59
06:30:00 AM all 1.87 0.02 1.77 96.35
06:40:00 AM all 1.35 0.02 1.92 96.72
06:50:00 AM all 1.16 0.03 1.80 97.02
07:00:00 AM all 1.63 0.02 2.65 95.70
07:10:00 AM all 1.99 0.02 2.06 95.92
07:20:00 AM all 1.92 0.02 2.23 95.83
07:20:00 AM CPU %user %nice %system %idle
07:30:00 AM all 1.67 0.02 2.18 96.14
07:40:00 AM all 2.33 0.02 2.31 95.33
07:50:00 AM all 6.96 0.02 2.84 90.18
08:00:00 AM all 2.98 0.02 2.44 94.56
08:10:00 AM all 5.21 0.05 3.09 91.65
08:20:00 AM all 4.59 0.07 3.05 92.29
08:30:00 AM all 29.29 0.04 20.05 50.62
08:40:00 AM all 17.38 0.02 15.41 67.18
08:50:00 AM all 1.31 0.02 1.52 97.15
09:00:00 AM all 4.21 0.02 4.17 91.60
09:10:00 AM all 16.28 0.03 10.27 73.42
09:20:00 AM all 3.71 0.03 3.29 92.97
09:30:00 AM all 3.73 0.26 3.71 92.30
09:40:00 AM all 1.85 0.04 2.06 96.04
09:50:00 AM all 3.03 0.02 2.13 94.82
10:00:24 AM all 17.05 0.06 13.88 69.02
10:10:00 AM all 15.94 0.02 8.74 75.29
10:20:00 AM all 4.31 0.04 3.01 92.64
10:30:00 AM all 2.73 0.07 2.83 94.37
10:40:00 AM all 2.33 0.02 1.93 95.73
10:50:00 AM all 4.68 0.03 6.38 88.91
11:00:00 AM all 15.95 0.02 12.17 71.86
11:00:00 AM CPU %user %nice %system %idle
11:10:00 AM all 16.03 0.12 8.78 75.07
11:20:00 AM all 15.98 0.09 8.83 75.09
11:30:00 AM all 3.78 0.12 4.09 92.01
11:40:00 AM all 2.96 0.06 5.93 91.05
11:50:00 AM all 2.82 0.02 2.10 95.06
12:00:00 PM all 5.24 0.09 2.15 92.52
12:10:00 PM all 2.32 0.02 2.14 95.51
12:20:00 PM all 3.69 0.05 3.04 93.21
12:30:00 PM all 2.30 0.14 2.17 95.39
12:40:00 PM all 3.28 0.03 3.27 93.42
12:50:00 PM all 2.95 0.02 2.43 94.60
01:00:00 PM all 2.09 0.02 2.31 95.58
01:10:00 PM all 2.39 0.02 2.36 95.24
01:20:00 PM all 2.79 0.02 2.37 94.82
01:30:00 PM all 3.13 0.02 2.69 94.15
01:40:00 PM all 2.62 0.04 2.37 94.97
01:50:00 PM all 3.10 0.02 3.16 93.73
02:00:00 PM all 2.80 0.03 2.44 94.73
02:10:00 PM all 2.94 0.02 2.41 94.63
02:20:00 PM all 2.46 0.08 2.35 95.11
02:30:00 PM all 2.61 0.02 2.45 94.91
02:40:00 PM all 2.71 0.02 2.72 94.54
02:40:00 PM CPU %user %nice %system %idle
02:50:00 PM all 2.41 0.02 2.37 95.21
Curren server time is 02:52:36 PM
You can see short bursts when we were compiling new software but overall load is more than moderate.
Email backups
An announce will be posted shortly about this.
Being not responsive
Sorry for that, but we had a huge amount of problems yesterday & today. Cpanel automatic update caused exim and ftp user database to go away so on some server peole were not able to login to mail/ftp. We had to deal with that problems and fix mail&ftp for our customers. Also 3 servers had ftp extentions not working. DarkOrb already released a patch for this problem but it is rather complex and requires some time to accomplish with a risk of downtime when apache compilation doen't go through. We are yet to finish with it for all our servers.
Having large amount of requests we are concentrating on server wide problems first in order not to be overhelmed with helpdesk requests and get responce to the normal.
Thank you all for understanding. I also understand and wish good luck to those who decided to cancel and go elsewhere. I wish you good luck with a new hosting company, though I doubt you'll ever find 100% uptime because there is no way to perform server upgrades/maintanance we had to do with no downtime to do and every company should do software upgrades/recompilation periodically.
That would explain why my site popped in and out once in awhile yesterday and today. Now it seems pretty rock solid. Thanks for the updates Serge.
My sites also seem to be rock solid now. Let's hope the servers can be kept quiet for awhile, to give the servers, and the webmasters (us) and OUR customers a chance to settle down. I think everyone was at a heightened state of anxiety for too long a time.
Hostony - Please review and give fair consideration to all of the (reasonable) suggestions that have been offered by many of us.
I still have observed one lingering problem .... some of the IP addresses of Hostony have managed to get on several of the Spam buster RBL lists. I hope Hostony can clear that up and be sure to KICK email violators hard and far when they are discovered. We don't need them!!
Thanks. And take a short break!
JimC
Hostony - Please review and give fair consideration to all of the (reasonable) suggestions that have been offered by many of us.
I still have observed one lingering problem .... some of the IP addresses of Hostony have managed to get on several of the Spam buster RBL lists. I hope Hostony can clear that up and be sure to KICK email violators hard and far when they are discovered. We don't need them!!
Thanks. And take a short break!
JimC
QUOTE(Guest @ Jul 29 2003, 12:49 PM)
I've just ordered hosting from another company.
See you around.
See you around.
So long, you won't be missed. Please stop by again and whine and cry some more about your new host when their servers go down (which they will).
BigJimW - thank you for posting positive reviews. As soon as I saw some lamebrain saying we should all go post negative reviews everywhere, I went to every site I could find and posted some positive reviews of my own (look for "Jerky").
Well, I must say that I have not had any big problems out of Hostony. I think they are doing a great job. Do not over stress yourselves.
QUOTE(Danimal @ Jul 29 2003, 08:27 PM)
QUOTE(Guest @ Jul 29 2003, 12:49 PM)
I've just ordered hosting from another company.
See you around.
See you around.
So long, you won't be missed. Please stop by again and whine and cry some more about your new host when their servers go down (which they will).
BigJimW - thank you for posting positive reviews. As soon as I saw some lamebrain saying we should all go post negative reviews everywhere, I went to every site I could find and posted some positive reviews of my own (look for "Jerky").
Yeah, I saw your review. Quite good.
The thing that really pissed me off about this whole thing wasn't about the problems the host had with the server, but the fact that people tend to point out that they're "not in the US" which equates in my mind that if it's not in the US, it must be substandard. And that's not right. I could tell right off the bat when I communicated with Serge setting things up that he must be from outside of the US, as his english was a bit broken, but quite understandable. I didn't need to do a "whois" lookup to find that it's not based in the US to find this out. But to me, that makes no matter at all. I was up and running with a registered domain, server, the works, with full communications to everything, within an HOUR after paying. To me, thats damn fine service. Hostingsplatters (my ex host, not it's real name) didn't give me my info for over 24 hours after paying.
Now, everything is back up to speed and it's been pretty solid for the past 6 hours. The ones who whined and left are really the ones losing out. With Hostony giving all of us the next level up at no additional cost, they just screwed themselves out of the deal of the century!
Hostony could have just given us a free month for the troubles, but they far exceeded that. And that in itself tells me boatloads as to the commitment they have for their customers. I'm here for good, rain or shine.
Backup mail servers are avaliable for those who need them http://forum.hostony.com/index.php?act=ST&f=1&t=480 People hosted at server10 can get them for free.
how will resellers be compensated? will we get the upgrade that regular subscribers got?
thanks,
will
morphosic.com
thanks,
will
morphosic.com
All resellers are already compensated. We also upgraded their main reseller account one level up.
You don't see it because you look on your main account and it is only one from your resold accounts. If you need to upgrade it yourself. You overall reseller limits are increased.
You don't see it because you look on your main account and it is only one from your resold accounts. If you need to upgrade it yourself. You overall reseller limits are increased.
i'm sorry, i'm not quite understanding what you're saying.... before any upgrades i should have 3gigs of storage. when i click that i want to add a new account from my reseller control panel it says that my limit is 1.5 gigs. so it's not even showing what i'm paying for right now. can you explain that to me as well as what exactly my upgrade is?
thanks,
will
thanks,
will
Sorry, you had a custom package based on first reselleer packages and thus was automatically downgraded to 1.5 Gb that is actually an upgrade from Starter reseller package. Now it is fixed and you have 4 gb of space.
ok, thanks much.
i am pleased.
will
i am pleased.
will
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