Hi,
I read many reviews from different sites and have noticed that many claimed that you are from Ukraine or Russia. If that was the case, then why are you guys claiming that you are located in the US. Please straighten this out please. Thanks.

We have stuff in US, Ukraine and now in UK.

As for our support being in Ukraine. It is not a top secret and we told about this a lot on these forums.
Most of our servers are located in Atlanta and some backup servers are in Texas. We outsource support to Ukraine but have people in datacenter 24/7. Outsourcing support to Ukraine allows us to hire talents with university degrees at lover rates than in US and keep our pricing competitive. I barely see a problem with it especially when outsourcing is a major trend for US economy for last 20 years. Dell has it call center at Philippine, US flags has a label "Made in China", etc. Major part of all hosting companies outsources their support to India and xUSSR countries. The only difference we don't hide this.

To the top there is no difference between US based and outsourced support when server gets down. Support never sits near servers, because datacenter requires special air and climate conditions for servers to operate well and when server becomes inaccessible online support should call the person at datacenter to go and check the server. And we do have stuff at datacenter 24/7. When server is online support can do anything required from the office.

Thanks Serge.