QUOTE
[ticket number 51650]FRANZ
2006-12-07 19:09:17
Please check the email list service (MailMan, or whatever it is). Several emails have not been getting distributed.
User/Staff follow-ups
[tech's name redacted]
2006-12-07 19:18:12 Dear Customer,
Could you please describe the problem with more details.
Rate It:
FRANZ
2006-12-07 19:50:25
EDIT Yes.
I send an email to address '[list's email address]'.
When operating normally (NOT now!), the list will deliver the email to the many people subscribed to that email list.
Right now, when mail is sent to '[list's email address]', it "disappears" and does not get delivered. It has been over twelve hours since the first of these emails have been reported as undelivered, and they are still not delivered.
When I visit the list's archive site at http://[domainname]/pipermail/[list's directoryname]/2006q4/date.html I also do not see those emails.
THIS PROBLEM HAPPENS OFTEN!! PLEASE FIX THE CAUSE, NOT JUST RESTART THE SERVICE!! This is NOT the first ticket I have sent you with this problem...I create and send this type of ticket for this problem OFTEN!
FRANZ
2006-12-07 22:05:12
EDIT It has been two and a half hours...do you have any update?
FRANZ
2006-12-07 22:22:42
EDIT Complaint message I received the "promised response" within 15 minutes, but it was only a request for more information, which I responded to. I have not received any information or updates in about 2 hours now!