Although, after some hassle, the sites are now up and running, we are still unable to monitor some of them via Awstats & Webalizer. It’s now been a week. We’ve sent several emails to Hostony explaining how important it is for us to see the statistics – we even managed (very rarely) to get through to them on Live Support. But they still haven’t sorted the problem out!
Also, our MySQL databases were set back a fortnight - fortunately we had a recent back-up, but we could have lost lots of data because of this botched move.
Quite frankly, this is an appalling customer service – they don't reply to emails properly or promptly - when they do, it’s a short sentence that doesn’t provide an answer to the problem. In fact their reply sometimes is so badly expressed that it makes no sense. There is no contact phone number and the “Supervisor Assistance” email link on the support page bounces back as unfound.
Hostony is a cheap web hosting company, but they also provide a cheap service. I guess, you get what you pay for…
