I specifcly requested and payed for an upgrade to a starter reseller package after I definately canceled my shared hosting package.

I have received cPanel info for my site, as if I have another shared hosting plan.

I was told my site would be moved to my own hosting and I was expecting WHM info.

Please check my package plan and where is WHM? I am new to WHM, so I could be wrong but I expected links to that interface, at least in addition to my own cPanel.

totalii.com

Try going to:

http://yourdomain.com:2086/
or http://yourIP:2086/

and use the same username and password they has provided you, maybe they just forget the link to WHM

I see WHM now. I am new to WHM and will read about it but shouldn't I see my own site in WHM? WHM shows 0 accounts. I thought I would be managing my own site in WHM as if I was my first client.

Please explain.

post a trouble ticket, they will correct this.
(maybe they have created your website account outside your whm.... it's best for you, because your are not spending your reseller resources, but it's not correct, so it depend on your honesty )

btw: you can found a lot of very ilustrative tutorials about WHM at help.hostony.com

Thanks for your help. Who are you anyway? That is exactly what happened and they didn't understand what I was talking about. They seem to only read half of the ticket messages or give the same irrelavant info. It's the same, live in AIM. I definately need to read more about WHM but you knew what I was talking about right away. Why doesn't their so called tech experts? It's very stressful to keep repeating myself in different words trying to get them to understand me. It's really ridiculous and turns into a full day of back and forth tickets and AIM support.

Why couldn't they just explain what you did in 2 seconds?

Anyway! I wish I would have known what I do now! I understand what you mean. I should have left things alone. Ha! My site is now in WHM. Oh well. I was thinking that I was still using resources but didn't have control of the amount of space used, etc. So, you are saying I probably had a full account ready to be used in addition to my site being up in it's previous space. ( i upgraded) Ha, oh well, as you said, this is the honest way that its supposed to be...... yeah right..... darn it!

I'm ....... ... Martin




I think they are overloaded, but it's not their fault. They are very cooperative guys . Maybe their boss just need to asign more people to hostony support, but you know...a business politic.






Good luck with your new reseller account