on the 26/09/2005 I paid for a hosting account, and its now the 29/09/2005 I have sent an email to billing for a response on when I will be setup but I have heard nothing!

So I am posting on here to try and get a response as well.

I need it very soon if possible

Thanks

Please open a trouble ticket for support department:
http://support.hostony.com

Well I have had a reply from accounts and they are saying whats the problem, I gave them the transaction ID and they are saying that it was for something else, but the id I got back from them is totally different.

So I have sent the email I got from paypal with all the details and now I am getting no reply from anyone!! I even cc the supervisor email and I still have got no further!!

its now the 30/09/2005, I ordered it on the 26/09/2005, how long does it take to check an email, and you have my money for it so why am I not getting what I have paid for!?

Please provide us with your domain.
Thank you.

Right this is getting out of hand, it is now 04/10/05 and I am STILL waiting for this to be setup, I will explain on here what I have paid for and I want it sorting today please as I have just been on live talk with support and he just left (very unprofessional).

on the 26/09/2005 I paid for a hosting plan with no domain (I have this already), now after this date I was talking back and forth with Ann in billing, the last email I got was on the 30/09/2005 saying the following.

Dear Mr. Turton,

We contacted PayPal and get the following information:

(removed paypal response to hide my details)


Our support team will do that for you.
Your patience in regards to this matter is greatly appreciated.

--
Have a nice day,
Sincerely Ann,
Billing Department

Now its the 04/10/2005 and I am still waiting for an email back (I have emailed Ann asking whats going on but nothing!! I would like to see this sorted out today as you have the money for it so I dont see a problem.

Friend, write your domain name, so they can track the order, package, account, etc
When they ask for the domain name doesn't mean than they will register a new domain for you, it's simply than the hosting accounts are represented by a domain name for identification and technical issues.

The best way of getting support is posting a ticket in support.hostony.com, but i think support will see this post in the forum too, so say what your domain name is, this can be helpful

greetings and welcome aboard!

Thank you, Martin.