My domains and email have been down since about noon (now going on about 6 hours). I have ticket open but minimal feedback and nothing for several hours; I had support on chat but last word was they were working on the problem. I cannot reach them via chat now and getting VERY frustrated at lack of resoution and even update on the problem and resolution.

Am I the exception here or are others experience across-the-board downtime today?

Thanks,
Matthew

Our server is experiencing problems at the moment.
We are trying to fix everything with our DC ASAP.
If you want you can contact us via Live chat now.

Dear Customers

We are performing unplanned maintenance on server 70.85.212.154

Your websites and email will be working in a few hours.

We are very greatful to you for your patience and hope for your understanding

Sorry for the caused inconveniences and hope for your further cooperation with our company

Thank you.

Approaching 24 hours and everything--domains, email, and even HELM--are still down. This is HURTING my business!

Still Down!!!

Check it now.

This is still NOT WORKING. Email is NOT delivered and functions such as mySmartMail are NOT working. This is now approaching TWO DAYS that things have been DOWN!!!

Dear Mathew, your main site is working now:

Welcome to my Web site. There is nothing here at the moment except these few links:



* Regarding my consulting business, please see Quality Projects at http://www.qualityprojects.com.

* My "works in progress" are the following:

o Adapting a Practical Style Guide at http://www.adaptingapracticalstyleguide.com

o Adapting a Practical Methodology at http://www.adaptingapracticalmethodology.com

o Unintended Consequences at http://www.myunintendedconsequences.com

* Selections of my photography my be viewed online at http://www.greatphotoart.com.



© 2001-2005, Matthew J. Weaver. All rights reserved. Contact Matthew at Matthew@MatthewJWeaver.Com

Yes, the basic domains are working BUT mySmartMail is NOT working. Also, there are problems with email as the IP address appears to still be blacklisted by AOL and others (e.g. convergys.com, xperts.com, stoverteam.com, asci4materials.com, and others, possibly even earthlink.net.

That said, I do have 4 tickets remaining open and unresolved regarding problems with the domain. I also have seen some activity and feedback by Hostony staff to address the continued problems. The blacklisting problem has been ongoing for over a week and the others for 3+ days so far. I do look forward to everything being resolved soon.
Matthew

Dear Mathew, please follow the resolution in your trouble ticket. Please accept our apologies.

I almost want to laugh at the suggestion to follow the ticket. Or scream.

The domains are still NOT functioning, chat is NOT accessible, and no updates are posted in the several open tickets.

1. No resolution whatsover for mySmartMail. It is still down.

2. The email problem has a test described but not how/when. At present I cannot send email without it bouncing.

Hostony, before posting any more feel good comments here, please post verifiable RESOLUTIONS in the tickets.

Another day and STILL DOWN. What is taking so long to fix?! This is well past the point of patience. My business is stopped; I have know idea if people are trying to purchase pictures or not. Further, the continued blacklisting of email means I can't even communicate with some customers (and even with my family who use AOL). [And the problem isn't limited to AOL, the blacklisting is by others as well].

All I've asked for is to see problems resolved in a timely manner. I can't believe that it is now FOUR DAYS and functionality of the server has NOT been restored.

I increasingly suspect no one is in charge to manage the situation. Four Days!!!

It appears in the past few minutes that the problems with mail to AOL has been resolved--I have some other emails that may still have problems but have not tested.

The problem with mySmartMail appears to likewise be finally resolved.

Posting this here to share that there is finally appearing to be successful progress on the problems encountered since Tuesday (and with AOL for a lot longer).

Matthew

We are really sorry for the caused inconveniences.