Remember, I remember.
A few posts back (7-8?) sometime in March I believe, I made my 'final' post saying that all was good. I left.
Unfortunately, I saw the bill for another $77.10 US.
I sent off an email yesterday to cust_care@hostony.com and I'm going to do it every day. If I understand the required information I need to make a proper post to billing@hostony.com, I will.
Unfortunately I can't leave this alone when someone is still billing me and blocking off all contact after. Or rather, ignoring that I exist. Considering, that is the worst thing you could've done in this position I'm very surprised you did it.
If this continues I may have to take further action.
Sincerely,
Jack Matier.
Full Version: You blocked me, not cool
Sent an email off to billing:
"What do I need to do so you will stop billing me?
Thank you."
Because I don't know what to put.
"What do I need to do so you will stop billing me?
Thank you."
Because I don't know what to put.
Dear Jack, I wish you to understand me correctly. MAy be it will sound rough a bit, but I assure you that nothing malicious is meant: "Our company doesn't need your money."
This is just a mistake of a billing department worker, who hasn't stopped billing you in proper time. Be sure that the story will end up soon.
This is just a mistake of a billing department worker, who hasn't stopped billing you in proper time. Be sure that the story will end up soon.
THANK YOU!
That was very straightforward, to the point and not dodging around the big barn house.
Good on ya.
That was very straightforward, to the point and not dodging around the big barn house.
Good on ya.
you are welcome, Jack. What are the results so far?
well so far.. nuttin..
Is the email going to jack2005@gmail.com?
Is the email going to jack2005@gmail.com?
Jack, please send me a PM with your domain name and surname. I'll try to make the process a bit faster.
I got the email!!
-------------------------
and to answer that question of yours to make things go faster.
I don't have *any* domains at the account as I did manage to transfer them over. and I'm not sure of the surname of the account?
Jack Matier, Diane Matier?... Matier..
jackhert was the account name I believe.
QUOTE
Dear Jack,
Since we are working hard on our service improvement, would you be so
kind to specify the reasons of your cancellation.
You are staying with us for long time and it should be something
special to make you decide to do this.
Sure, there will be some way out to continue our cooperation.
Feel free to contact us if you have some further questions.
Thank you for you reply in advance.
JM> What do I need to do so you will stop billing me?
JM> Thank you.
and I replied with this.Since we are working hard on our service improvement, would you be so
kind to specify the reasons of your cancellation.
You are staying with us for long time and it should be something
special to make you decide to do this.
Sure, there will be some way out to continue our cooperation.
Feel free to contact us if you have some further questions.
Thank you for you reply in advance.
JM> What do I need to do so you will stop billing me?
JM> Thank you.
QUOTE
Did you read what I wrote? "What do I need to do so you will stop billing me?"
Right now, I just want my original question answered. I'm not interested in any offers of yours, I just want you to stop billing me because I've asked you to do this before around February and I guess it was a mess up because I got billed an additional 6 months, I would like this refunded in some way.
I will however, state one thing that I haven't liked about you guys, despite your "improved service". I don't like, and rather despise the way you handle direct questions.
I'm not sure if you answered my question from the email before, if you did then it means I don't need to provide you with any information to cancel my account.
So I would like the account terminated and the previous bill reverted (I want a refund).
PS. It's because I asked to be terminated before.
Right now, I just want my original question answered. I'm not interested in any offers of yours, I just want you to stop billing me because I've asked you to do this before around February and I guess it was a mess up because I got billed an additional 6 months, I would like this refunded in some way.
I will however, state one thing that I haven't liked about you guys, despite your "improved service". I don't like, and rather despise the way you handle direct questions.
I'm not sure if you answered my question from the email before, if you did then it means I don't need to provide you with any information to cancel my account.
So I would like the account terminated and the previous bill reverted (I want a refund).
PS. It's because I asked to be terminated before.
-------------------------
and to answer that question of yours to make things go faster.
I don't have *any* domains at the account as I did manage to transfer them over. and I'm not sure of the surname of the account?
Jack Matier, Diane Matier?... Matier..
jackhert was the account name I believe.
So a little update. Just got the email.
QUOTE
Dear Jack,
We cancelled your account, as you requested, refunding you $56.99.
Feel free to contact us, if you have any further questions.
Thank you for the cooperation.
so finally.. but I had to ask.We cancelled your account, as you requested, refunding you $56.99.
Feel free to contact us, if you have any further questions.
Thank you for the cooperation.
QUOTE
I have a question.
Why is the amount refunded $59.99 when the amount charged to the card $77.10?
Why is the amount refunded $59.99 when the amount charged to the card $77.10?
I told you it will be rather fast, Jack. There was no need to reveal your emotions on the board.
My emotions hold the same, and the responses are much much slower than what i've seen.. considering
I'll ask the billing to respond to you again.
Best regards,
Slavik Koshelev
Best regards,
Slavik Koshelev
Well, that's not quite what I meant. As I understand it the billing department has a work hour schedule right?
So it takes about a day for them to respond to me usually, and the process becomes long and drawn out.. While if I could find a phone number, this could have been resolved in a few minutes.
Or, the place that's hosting me has an under 1 hour service guarantee
.. and usually respond within minutes.
But then again, they don't have forums.
So it takes about a day for them to respond to me usually, and the process becomes long and drawn out.. While if I could find a phone number, this could have been resolved in a few minutes.
Or, the place that's hosting me has an under 1 hour service guarantee
.. and usually respond within minutes.But then again, they don't have forums.
Dear Jack, as I was informed by our billing dept. member, you have already got the $77
refund. They also stated they have also sent confirmation e-mails to you.
refund. They also stated they have also sent confirmation e-mails to you.
I do have it.. but.. as things would appear this took days instead of hours/minutes.
QUOTE
Stop Billing Me Please
6 messages
Jack Matier <jack2005@gmail.com> Mon, Aug 15, 2005 at 1:49 PM
To: billing@hostony.com
What do I need to do so you will stop billing me?
Thank you.
Ann [Hostony Billing]<billing@hostony.com> Tue, Aug 16, 2005 at 9:43 AM
Reply-To: "Ann [Hostony Billing]" <billing@hostony.com>
To: Jack Matier <jack2005@gmail.com>
Dear Jack,
Since we are working hard on our service improvement, would you be so
kind to specify the reasons of your cancellation.
You are staying with us for long time and it should be something
special to make you decide to do this.
Sure, there will be some way out to continue our cooperation.
Feel free to contact us if you have some further questions.
Thank you for you reply in advance.
JM> What do I need to do so you will stop billing me?
JM> Thank you.
--
Have a nice day,
Galina,
Billing Department
mailto:billing@hostony.com
Jack Matier <jack2005@gmail.com> Tue, Aug 16, 2005 at 5:49 PM
To: "Ann [Hostony Billing]" <billing@hostony.com>
Did you read what I wrote? "What do I need to do so you will stop billing me?"
Right now, I just want my original question answered. I'm not interested in any offers of yours, I just want you to stop billing me because I've asked you to do this before around February and I guess it was a mess up because I got billed an additional 6 months, I would like this refunded in some way.
I will however, state one thing that I haven't liked about you guys, despite your "improved service". I don't like, and rather despise the way you handle direct questions.
I'm not sure if you answered my question from the email before, if you did then it means I don't need to provide you with any information to cancel my account.
So I would like the account terminated and the previous bill reverted (I want a refund).
PS. It's because I asked to be terminated before.
Ann [Hostony Billing] <billing@hostony.com> Wed, Aug 17, 2005 at 8:02 AM
Reply-To: "Ann [Hostony Billing]" <billing@hostony.com>
To: Jack Matier <jack2005@gmail.com>
Dear Jack,
We cancelled your account, as you requested, refunding you $56.99.
Feel free to contact us, if you have any further questions.
Thank you for the cooperation.
JM> Did you read what I wrote? "What do I need to do so you will stop billing me?"
JM> Right now, I just want my original question answered. I'm
JM> notinterested in any offers of yours, I just want you to stop
JM> billing mebecause I've asked you to do this before around February
JM> and I guess itwas a mess up because I got billed an additional 6
JM> months, I would likethis refunded in some way.
JM> I will however, state one thing that I haven't liked about
JM> you guys,despite your "improved service". I don't like, and rather
JM> despise theway you handle direct questions.
JM> I'm not sure if you answered my question from the email
JM> before, if youdid then it means I don't need to provide you with
JM> any information tocancel my account.
JM> So I would like the account terminated and the previous bill reverted (I want a refund).
JM> PS. It's because I asked to be terminated before.
JM> On 8/16/05, Ann [Hostony Billing] <billing@hostony.com> wrote:Dear Jack,
JM> Since we are working hard on our service improvement, would you be so
JM> kind to specify the reasons of your cancellation.
JM> You are staying with us for long time and it should be something
JM> special to make you decide to do this.
JM> Sure, there will be some way out to continue our cooperation.
JM> Feel free to contact us if you have some further questions.
JM> Thank you for you reply in advance.
JM>> What do I need to do so you will stop billing me?
JM>> Thank you.
JM> --
JM> Have a nice day,
JM> Galina,
JM> Billing Department
JM> mailto:billing@hostony.com
--
Jack Matier <jack2005@gmail.com> Wed, Aug 17, 2005 at 9:03 AM
To: "Ann [Hostony Billing]" <billing@hostony.com>
I have a question.
Why is the amount refunded $59.99 when the amount charged to the card $77.10?
Ann [Hostony Billing] <billing@hostony.com> Wed, Aug 17, 2005 at 1:58 PM
Reply-To: "Ann [Hostony Billing]" <billing@hostony.com>
To: Jack Matier <jack2005@gmail.com>
Dear Jack,
We refunded you $20.11. Your entire refunded sum is $77.10
($56.99 + $20.11 = $77.10)
Sorry for the inconveniences.
JM> I have a question.
JM> Why is the amount refunded $59.99 when the amount charged to the card $77.10?
JM> On 8/17/05, Ann [Hostony Billing] <billing@hostony.com> wrote:Dear Jack,
JM> We cancelled your account, as you requested, refunding you $56.99.
JM> Feel free to contact us, if you have any further questions.
JM> Thank you for the cooperation.
JM>> Did you read what I wrote? "What do I need to do so you will stop billing me?"
JM>> Right now, I just want my original question answered. I'm
JM>> notinterested in any offers of yours, I just want you to stop
JM>> billing mebecause I've asked you to do this before around February
JM>> and I guess itwas a mess up because I got billed an additional 6
JM>> months, I would likethis refunded in some way.
JM>> I will however, state one thing that I haven't liked about
JM>> you guys,despite your "improved service". I don't like, and rather
JM>> despise theway you handle direct questions.
JM>> I'm not sure if you answered my question from the email
JM>> before, if youdid then it means I don't need to provide you with
JM>> any information tocancel my account.
JM>> So I would like the account terminated and the previous
JM>> bill reverted (I want a refund).
Anyway, I came back to see if I could log into Jack Hertz and/or give permission to delete everyother thread of mine.
I think, I may finally be gone though, and as soon as I get that bank report back.. I'm definately gone for good. (as I'm sure you'd be glad by now) lol
6 messages
Jack Matier <jack2005@gmail.com> Mon, Aug 15, 2005 at 1:49 PM
To: billing@hostony.com
What do I need to do so you will stop billing me?
Thank you.
Ann [Hostony Billing]<billing@hostony.com> Tue, Aug 16, 2005 at 9:43 AM
Reply-To: "Ann [Hostony Billing]" <billing@hostony.com>
To: Jack Matier <jack2005@gmail.com>
Dear Jack,
Since we are working hard on our service improvement, would you be so
kind to specify the reasons of your cancellation.
You are staying with us for long time and it should be something
special to make you decide to do this.
Sure, there will be some way out to continue our cooperation.
Feel free to contact us if you have some further questions.
Thank you for you reply in advance.
JM> What do I need to do so you will stop billing me?
JM> Thank you.
--
Have a nice day,
Galina,
Billing Department
mailto:billing@hostony.com
Jack Matier <jack2005@gmail.com> Tue, Aug 16, 2005 at 5:49 PM
To: "Ann [Hostony Billing]" <billing@hostony.com>
Did you read what I wrote? "What do I need to do so you will stop billing me?"
Right now, I just want my original question answered. I'm not interested in any offers of yours, I just want you to stop billing me because I've asked you to do this before around February and I guess it was a mess up because I got billed an additional 6 months, I would like this refunded in some way.
I will however, state one thing that I haven't liked about you guys, despite your "improved service". I don't like, and rather despise the way you handle direct questions.
I'm not sure if you answered my question from the email before, if you did then it means I don't need to provide you with any information to cancel my account.
So I would like the account terminated and the previous bill reverted (I want a refund).
PS. It's because I asked to be terminated before.
QUOTE
Ann [Hostony Billing] <billing@hostony.com> Wed, Aug 17, 2005 at 8:02 AM
Reply-To: "Ann [Hostony Billing]" <billing@hostony.com>
To: Jack Matier <jack2005@gmail.com>
Dear Jack,
We cancelled your account, as you requested, refunding you $56.99.
Feel free to contact us, if you have any further questions.
Thank you for the cooperation.
JM> Did you read what I wrote? "What do I need to do so you will stop billing me?"
JM> Right now, I just want my original question answered. I'm
JM> notinterested in any offers of yours, I just want you to stop
JM> billing mebecause I've asked you to do this before around February
JM> and I guess itwas a mess up because I got billed an additional 6
JM> months, I would likethis refunded in some way.
JM> I will however, state one thing that I haven't liked about
JM> you guys,despite your "improved service". I don't like, and rather
JM> despise theway you handle direct questions.
JM> I'm not sure if you answered my question from the email
JM> before, if youdid then it means I don't need to provide you with
JM> any information tocancel my account.
JM> So I would like the account terminated and the previous bill reverted (I want a refund).
JM> PS. It's because I asked to be terminated before.
JM> On 8/16/05, Ann [Hostony Billing] <billing@hostony.com> wrote:Dear Jack,
JM> Since we are working hard on our service improvement, would you be so
JM> kind to specify the reasons of your cancellation.
JM> You are staying with us for long time and it should be something
JM> special to make you decide to do this.
JM> Sure, there will be some way out to continue our cooperation.
JM> Feel free to contact us if you have some further questions.
JM> Thank you for you reply in advance.
JM>> What do I need to do so you will stop billing me?
JM>> Thank you.
JM> --
JM> Have a nice day,
JM> Galina,
JM> Billing Department
JM> mailto:billing@hostony.com
--
QUOTE
Jack Matier <jack2005@gmail.com> Wed, Aug 17, 2005 at 9:03 AM
To: "Ann [Hostony Billing]" <billing@hostony.com>
I have a question.
Why is the amount refunded $59.99 when the amount charged to the card $77.10?
QUOTE
Ann [Hostony Billing] <billing@hostony.com> Wed, Aug 17, 2005 at 1:58 PM
Reply-To: "Ann [Hostony Billing]" <billing@hostony.com>
To: Jack Matier <jack2005@gmail.com>
Dear Jack,
We refunded you $20.11. Your entire refunded sum is $77.10
($56.99 + $20.11 = $77.10)
Sorry for the inconveniences.
JM> I have a question.
JM> Why is the amount refunded $59.99 when the amount charged to the card $77.10?
JM> On 8/17/05, Ann [Hostony Billing] <billing@hostony.com> wrote:Dear Jack,
JM> We cancelled your account, as you requested, refunding you $56.99.
JM> Feel free to contact us, if you have any further questions.
JM> Thank you for the cooperation.
JM>> Did you read what I wrote? "What do I need to do so you will stop billing me?"
JM>> Right now, I just want my original question answered. I'm
JM>> notinterested in any offers of yours, I just want you to stop
JM>> billing mebecause I've asked you to do this before around February
JM>> and I guess itwas a mess up because I got billed an additional 6
JM>> months, I would likethis refunded in some way.
JM>> I will however, state one thing that I haven't liked about
JM>> you guys,despite your "improved service". I don't like, and rather
JM>> despise theway you handle direct questions.
JM>> I'm not sure if you answered my question from the email
JM>> before, if youdid then it means I don't need to provide you with
JM>> any information tocancel my account.
JM>> So I would like the account terminated and the previous
JM>> bill reverted (I want a refund).
QUOTE
Anyway, I came back to see if I could log into Jack Hertz and/or give permission to delete everyother thread of mine.
I think, I may finally be gone though, and as soon as I get that bank report back.. I'm definately gone for good. (as I'm sure you'd be glad by now) lol
Jack, your account is unsuspended.
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