I'm wondering about this finedesk support software. Is this something hostony put together themselves or is it a program that can be purchased for use anywhere? I tried googling, but didn't see much.

I think this is an ISS(hostony) development.

So hostony is associated with ISS? You mean the ISS at this URL? http://www.iss.net/

Thanks :-)

Dear Customers,

I think this link will help you

http://hostony.com/company.html

ISS = Internet and Software Services Limited