http://forum.hostony.com/index.php?showtop...t=0&#entry20108
In that post, larryg asked:
QUOTE
the web site says that Hostony has a 99% uptime guarantee, which according to my calculation means that in one month, which equals 30x24 = 720 hours, Hostony can be down 1% of the time for a total of 7.2 hous, or 7 hours and 12 minutes.
What happens if their service is down for longer than 7 hours and 12 minutes per month?
Would surely like to know.
What happens if their service is down for longer than 7 hours and 12 minutes per month?
Would surely like to know.
QUOTE
The response was given by Dima:
I'd like to tell you that the hostony service is never down for more than 7 hours per month. In case it'll happen we can offer either one month of free hosting or one level up upgrade of your hosting plan.
Best regards, Dmitriy Reznichenko
Hostony support department
I'd like to tell you that the hostony service is never down for more than 7 hours per month. In case it'll happen we can offer either one month of free hosting or one level up upgrade of your hosting plan.
Best regards, Dmitriy Reznichenko
Hostony support department
I'm re-asking this question because of the problems this month caused by the php changes.
As Larry pointed out, the service can be down 7 hours and 12 minutes and still be within the 1% fault rate.
Because of the changes though, all my sites were completely down for WAY over the allotted time.
In fact, they were way past the 7 hours just after the first week of the month.
So, what is the process for getting credit or a bump up in service? (I think the bump up in service is a better deal)
