I have put in a trouble ticket and gotten no response all day. I tried to view the ticket but am not able to. I try to login but it says my password is not correct. I put in my email address and it says it has sent the password to my email address, but it NEVER comes. How the heck to I view trouble ticket and why don't I get the email it sent?

Please comtact our billing department to get your password for support.hostony.com

By the way, we never leave tickets unanswered. I never noticed a ticket from you today, may be because you didn't know what was your password? How can you be so categoric that your ticket was left unanswered, while you can't even browse it? Are you sure you had opened a ticket for support?