Hostony Board > Untruthful Support Email

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Apollo

Apr 20 2005, 06:22 AM

An Email sent to me after I opened a Support Ticket;

QUOTE(Billing Support)

-----------------------------------------------
(Ann Molokova)
-----------------------------------------------
Time: 2005-03-29 04:24:37

Dear Mr. [name],

We will renew your chms-studios.com.

Your patience in regards to this matter is greatly appreciated.
-------
Have a nice day,
Sincerely Ann,
Billing Department.

Thank you,

Help Desk

I reserved the right to not disclose the Name here. O_o

This Support was e-mailed to me on the 3rd of April '05, today's current date is the 20th of April, '05.

I've already read a post by one of the Hostony staff stating that the usual renewal time is 24 Hours, try 17 lots of 24 hours. ~_~ Not to mention, the monthly payment of 9.95 is still being drawn out of my Visa, I'm paying for a service I'm not receiving and fed up with the wait.

What action is gonna be taken from this pooint?

Lehrer

Apr 20 2005, 12:21 PM

Dear Apollo, we have contacted our domain registrar company. As soon as we get their response, we'll update this post.

Lehrer

Apr 20 2005, 12:29 PM

Dear Apollo, we have contacted our domain registrar company regarding your case. As soon as we get their response, we'll update this post.

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