CODE
Slavik Posted Mar 17 2005, 12:45 PM
We do not restart services too often and do not allow servers to be overloaded.
How do you define "too often"... I think more than once a week is to much...
I agree with BobcatASL. Over the past week I have been dealing with this crap. I have opened more than one ticket... my favorite was when I was having both issues getting both email and viewing all of my sites other than my main domain (could have been that too but there is nothing on it other than a single line of text). First they said they fixed. When I got up that next morning all the sites were down again and when they did run they were very slugish and my emails would just timeout.
When I checked my stats in the cpanel 7 services have failed and the main drive is at 90%. I dont need to spell out the math but if everyone was almost maxing their limits I think it would easily max the server. The cpu was was running ragged too. it was at 15... I waited a HOUR before I did anything thinking it was just a glitch. (you can save that line you always use about it being a reboot) it was overloaded. If it takes hours to reboot the server its time for a upgrade. I dont have to time reply to 18 emails asking why everything is down again... So I asked to be moved to a new server. They did do this that night...
when I got up the next day only one out 40 ####@@ing domains worked... the rest still pointed to the old server IP plus all the FTP accounts about 20 or so... were missing... 8 or so hours later (peak hours by the way) The domains were moved about after about another 5 hours I could start to see them. But then the emails started to time out... then I could not access the sites or FTP with out it timing out... So I opened yet another ticket... its been a battle sence. I have ping and tracerted the hell out of server 30. I dont have a clue whats going on. All I know is I opened another account with a diffrent host and I dont have any probs at all. I have pinged and tracerted from two diffrent computers with diffrent ISPs I have had users check their access only about 20% can see or use the sites (cant explain that either). Then there are these works of tech art...
QUOTE
Dear Ryan Mills
Alexander Brykulya has responded to your help desk request.
URL:
-----------------------------------------------
(Alexander Brykulya)
-----------------------------------------------
Time: 2005-03-17 02:54:19
Dear Customer,
Please login to your cpanel and change your email passwords.
I've changed the password for test@brilliantminddesign.com to test and your mail
started working.
Please confirm if everything is ok.
I think this link will be useful for you:
http://help.hostony.com[color=#ff9600]
[size=2]
-------------
Best regards
Alexander Brykulya
Support Teamcan someone please explain how that would fix me seeing my site... If I had just a issue with the mail I could understand... I did it anyway... nope no change...
The great thing is I could try to pull my email once and say 3 or 4 would fail. I might try again and have them all go. But most of the time I would get 2 or 3 that would fail out of 8.
yep I see how that could be a password....
then there is this one...
QUOTE
Dear Ryan Mills
Alexander Brykulya has responded to your help desk request.
URL:
-----------------------------------------------
(Alexander Brykulya)
-----------------------------------------------
Time: 2005-03-17 02:54:19
Dear Customer,
Please send me the screenshots to support@hostony.com.
Also please contact your local ISP.
Thank you.
[color=#ff9600][size=2]
[b]
-------------
Best regards
Alexander Brykulya
Support Team
call my ISP... ok
so I called then they asked me what I want... I said I did not know I was just told to call so he hung up...
so I called back and asked if there was anything that could make it a issue to view the IP 70.84.130.28 (server 30) They could not come up with one thing... He seem to think that my host was screwing with me...
I'm sorry but at this point i'm just tired of it all. I was with my last host for almost 2 years. But it costed a lot for what I got. Now I understand why. I wont try to save a few bucks but going to a "cheap" host again... Then again I cant move becuse the cant seem to hold a conn for longer than a 2 secs. uploading a file thru FTP takes about 10 times to get it to go thru...
sigh...