This is just a copy of what support has emailed me - I wish to keep a record here to be fair to everyone.
FineDesk wrote:
>
>Dear Mike Watkins
>Gleb Voronich has responded to your help desk request.
>
>URL:
http://support.hostony.com/user.php?op=opT...ey=d00bde0bfddf>-----------------------------------------------
> (Gleb Voronich)
>-----------------------------------------------
>Time: 2005-01-24 23:20:04
>
>Dear Mike
>
>1. I can't see any problem with the DNS servers of your domain name at the moment so excuse me but I can't tell you what was it.
>
>2. I looked into the server and as I can see at
http://dnsstuff.com/tools/ping.ch?ip=noofny.com>the response time from the server is approximately 103-222 ms.
>That is good response time for the channel we have at this server.
>
>
Best regards,
>Hostony Support Team>
>
>Thank you,
>
>Help Desk
>
>
>
>
I appreciate your quick response. However if we all ran hosting companies which based our performance stats off a 3rd party website tool it would be fair to say that we can do more. I know how to do a "ping" - I know how to do a "trace" - I know what average throughput to expect from broadband hosts.
I will be running the appropriate diags to determine who is in the wrong before I say anything further.