does anybody from support read my messages?

5 times on icq. couple of times on support tickets. and twice here in this forum.

********
when I'm on the hostony.com page. on SAFARI, Macosx. the "live response chat" window is popip up all the time. every 3 seconds. in to the front of all my windows.
********
please check and RESPONSE here. this es terrible


since 6 months i reported..

does anybody care about fixing problems?

---- anywhere you have this code -----
<!-- Begin Chat -->
<script LANGUAGE="JavaScript" SRC="http://www.hostony.com/chat/sessioncore.php"></SCRIPT>
<!-- End Chat -->
</td>
<tr>
<td class=normal align=center>
<br><br><a href="mailto:sales@hostony.com" class=link><b>sales@hostony.com</b></a>
</td>
</tr>
</table>
</div>
<script language="JavaScript1.2">
PutChat();
function PutChat() {
isIE=document.all;
var x,y;
var width=140;
var height=50;
var PutY=480;
var FullBlockWidth = 855;
var LeftBlockWidth = 188;

if (self.innerHeight) // all except Explorer
{
x = self.innerWidth;
y = self.innerHeight;
}
else if (document.documentElement && document.documentElement.clientHeight) // Explorer 6 Strict Mode
{
x = document.documentElement.clientWidth;
y = document.documentElement.clientHeight;
}
else if (document.body) // other Explorers
{
x = document.body.clientWidth;
y = document.body.clientHeight;
}
whichDog=isIE ? document.all.theLayer : document.getElementById("theLayer");
NewX=((x<=FullBlockWidth) ? 0 : (x-FullBlockWidth))/2+(LeftBlockWidth-width)/2;
whichDog.style.top=PutY;
whichDog.style.left=NewX;
whichDog.style.visibility="visible";
}
</script>

Gotta love how different browsers react to code...

Anyways, is this when you are browsing the hostony.com pages or when you've clicked on the live support link? If its when you've clicked on it, its supposed to keep popping to the front every few seconds when its checking to see if someone is online to help you... Now if its just doing that when you are browsing the pages, then that is an annoying problem.

A little search at http://www.kayako.com/ and it seems you are not the only person this is happening to, and for some reason the developer has not introduced this into a version upgrade, only as a "patch on request"... odd

http://forums.kayako.com/showthread.php?t=...ighlight=mac+os

So the clifs for that forum are:
1) it pops up like crazy with mac os and safari
2) stop the madness
3) there is an updated sessioncore.php
4) hostony needs to email thier support and request it
5) problem fixed
6) profit!

Jason

the problem is, I don't click on anything. as soon as ANY page ( which contains the code for this chat window) loads, the window starts poping up . and there is NO way to close it. rather a way to see anything on the page I'm browsing
(well I have about 2 seconds, between the closing and the new window which come right after:)

and Jason , thanx for responding

If it hasnt been fixed yet, you might want to open a trouble ticket with hostony and ask that they request the new sessioncore.php from kayako.

Jason

We are working on this issue.

Jason, I thank you too for help. You are more active and helpful than we are

Well, he KNOWS what he's doing