QUOTE
It's been working for 3 days already.
Please check.
im sure it was (for you) or you wouldn't have responded like that.
For me though, it was down for 4 hours yesterday.
In all seriousness, please try and look a little harder before dismissing issues, it is really annoying to your customers if you say something like that.
Basically you are saying that I am incorrect and there is no issue. While I did not see the original issue, it was definately a problem for me yesterday, at the time that I needed cPanel most. It does appear to be working now.
Besides being brushed off, the thing that is most troubling to me is that there is a definately lack of communication on issues like this:
1. The post was never updated (if/when) a solution was found, 3 days ago, so we are left wondering what the problem was and if it is really fixed.
2. There is obviously something else going on because the problem still exists 3 days after you said it was fixed.
Having said that, I do appreciate the hard work you all do in getting issues fixed. I just wish you would be:
1. More proactive about notfying us about upcoming downtimes
before they occur.
2. Telling us the root cause of issues and the resolution time.
If you improved those 2 areas, this would be an outstanding service instead of a great service.