It would be very useful if you put up an online user's manual/guide that was searchable. I'm sure that new users like my self would find it helpful and relieve some of the demands on the support department trying to educate new users.

I did check out you online tutorial it looks great, but I found it lacks substance. I would like to see something more indepth and I could do with out the fancy animation.

I just want something that will give me the information I need quickly.

Thanks for asking.
Candace

An FAQ was probably the singlemost requested improvement on the old (phpBB) board. I think it would be a good idea as well. Remember though, you've got a whole board full of users here who can help you with any questions you have and that can also help relieve the demands on the Support team.