Dear Hostony.com,
This is an open letter to all support. We contnute to have SMTP problems DAILY! most of our customers are unable to use Outlook (or any mail client) , and often times the webmail is slow or unresponsive. Why can't such a basic service such as e-mail work properly and reliably????????
To echo the other unhappy customers here, we don't understand why you can't get SMTP mail service to work properly and reliabley. Sadly, now I'm more surprised when outlook actually sends out emial, as opposed to when it doesn't.
All we ask is for simple RELIABLE SMTP service, why is this so hard to have? Is it a configuration issue? is it a DOS issue? We, your customers, want to work with you, but we don't feel very confindent when we are left in the dark by our unanswered support on these issues.
We want to give your service a chance, but at some point we will make the decision to go elsewhere and voice our unhappiness..
a simple REQUEST FIX SMTP MAIL SERVERS so they work consistently all the time, and not go down all day..
thank you ,