GeckoX
Aug 3 2004, 04:25 PM
I seem to be having a problem receiving some emails that have attachments. A family member told me they had sent some pictures to me which I never received. They said the email was not returned as undeliverable to them so I tried a test for myself. I sent an email from my work yesterday with a 7.4MB PDF attached. Sure enough, no undeliverable notice was returned to my work address and I never received the email. This is a SERIOUS PROBLEM! Who knows how much I've missed within the two months you've hosted my site!? I have no filters, no spam blocking, nothing. Why am I not getting these emails?
Alexandre
Aug 3 2004, 06:21 PM
Could you open an trouble ticket
http://support.hostony.com and subscribe there your email and password to it.
We'll try solve this problem.
GeckoX
Aug 3 2004, 09:02 PM
Ok, I will do that. Just thought I'd try here first since support is usually a bit slow.
Thanks
Vanya
Aug 3 2004, 09:38 PM
Support desk's avarage repsonse time is much smaller than forum's.