OK, I'm just about to pull my hair out (and I've got a lot of it)
I send emails to you guys and you send me little snippits that don't even answer my questions.
Lets try again:
How do I get my name servers? I have the starter reseller account.
I have submitted tickets and tickets and tickets....get the idea?
my current domain is 12steps.ca but I DON'T want that to be my name server.
Whew...I'm tired
Is this something I have to do in my control panel?

as i know, you need to answer support for your name servers, he will give you 2 ip for your private label nameservers, next you need go to your registrar and get the domains for your name servers with the IPs.
example:

my reseller account domain is wizhosting.com.ar, hostony give me 2 ip numbers for my private label name servers, so i setup with my registrar the name servers
ns1.wizhosting.com.ar and ns2.wizhosting.com.ar with the respective IP numbers.

this is the procedure i follow in my reseller account setup time.


nothing to do with your control panel, hostony staff will set this for you.

hope that clarify a little your problem.

good luck

Thanks alot for the response.
Unfortunately, I have been trying to contact them with my domain name so that they could set it up.
No one has done anything yet. I figured it wasn't on my end, they must be REALLY busy cause it's been 5 days and they never even sent me a setup confirmation yet. I have emailed constantly and hopefully will get somewhere soon.
Thanks

be patient, the setup time is always stressing, but the thing will be working well soon

Did i answered to your question in last trouble ticket?

I just got the ip #'s so I will contact my registrar and sort this out.
Question #2
Why does my control panel only say that I've got 7/9 domains available? Will this change when I get the ip's sorted out?
Thanks for the previous answer Igor.

Your account 12steps.ca has 9 addons.
You can create new package in WHM with more addons and update 12steps.ca to this package.