A client say me he don't receive some emails:

accounts:

info@altatechnos.com
jmiragaya@altatechnos.com

He said he loose some mails.

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somebody send an email to: xxx@x.x and cc: jmiragaya@altatechnos.com or info@altatechnos.com.

XXX@x.x receive the email, but *@altatechnos.com don't receive the mail.
Nobody receive errors messages.
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This is not a constant error, only sometimes.

Please check and notice me please.

I have checked your mail accounts and don't find any errors.
If this problem will appear again, open new trouble ticket please.

Ok i will notice you.


And the user say me too, he send 2 mails to Angel.RUBIO@dhl.com,
and Angel.Rubio@dhl.com don't receive the emails.

No errors received.

Can you look in the logs, or something ?

Thanks.

more info: the email he loose is from merino_fund@terra.es

it must be received the last thursdat, friday

Please give me mailbox that was used to send messages to Angel.RUBIO@dhl.com.

jmiragaya@altatechnos.com

This was a cut from our mail log. Mail to angel.rubio@dhl.com was successfully delivered to needed mail server.

thanks a lot guys.

this log CONFIRM that the message has been delivered, and the problem is in the dhl.com mail server ?

sorry just a few questions more:

• This is the one and only operation from jmiragaya@altatechnos.com to angel.rubio@dhl.com ? if it's from a date range, what range ?
  
• The Time(15:20:22) is the local time from the mail server(what GMT ?), or is the time from the client timezone ?
  
• He loose a mail from merino_fund@terra.es in the past week, no logs for an incoming mail from merino_fund@terra.es to @altatechnos.com ?

thanks in advance and sorry for spend your time, have a nice day.

1. No, there was a lot of operations. If you will tell me your e-mail address I'll forward you all of them (there are a lot of info and I don't want to post it at the forum as it contains IPs, addresses, etc)

2. It is local time of our server. All servers are running in GMT +0000 time zone.

3. No, there is no any e-mail from merino_fund@terra.es in our mail log. It means that mail wasn't even delivered to our server.

you can send me the logs to contacto@wizhosting.com.ar.
thank you very much, Stanly.

Done.
Message was just sent.