1. Do you allow us to assign IP's to our customers and if so how much
Ips can be assigned only per ARIN rules and ip use should be justified (SSL, nameservers)
2. Do you have a page where your clients can see the status of your servers (uptime, etc). And if so, is this monitoring done through an external server such as alertra?
No we don't have such page. We have our own monitoring system located on 2 external servers. And it produces much more infor than alerta about current server status.
3. What Cpanel skins do you have available and in what languages?
Xskin, BlueLagoon, Vertex
4. Do you offer customizable/brandable control panels?
Yes you can customize your Cpanel skin as you want or use commercial skins.
5. Do you provive a Master FTP Account / Cpanel Account so that we could login to our client's directories and cpanels?
No it is not possible with Cpanel. Only root user has such ability
6. Does your CPANEL have awstats, hotlink protection and access to apache handlers
Yes we have everything that has a standard cpanel and we constantly upgrading it when new releases are avaliable.
7. Do you have any pre-installed scripts that come along with your cpanel (fantastico, phpbb, phpnuke, etc etc)? And if so what? What about pre-installed cgi-scripts such as a counter, serach engine, etc?
We have:
phpnuke
oCommerce
invisionboard
phpbb
Also we have standard CGI scripts:
QUOTE
The following CGI Scripts are pre-installed and ready to use one your account:
Simple CGI Wrapper
This is a CGI Wrapper that will allow you to run CGI Scripts with your User ID.
Random HTML
This is a Random HTML generator. It picks a string of HTML code from a list and inserts it in an SSI (Server Side Includes) enabled web page.
Simple GuestBook
This is a just a simple guestbook for your visitors to view and sign.
Advanced GuestBook
This is a more advanced guestbook written in PHP and MySQL.
Counter
You can create a counter to count and show how many visitors have been to your site.
Clock
This utility will create a real time java clock for your site.
Countdown
You can create a countdown box to countdown to a specified date.
CGI EMail
CGI Email takes the input of an HTML form and converts it to an email format defined by the author of the form.
FormMail Clone
FormMail-clone is a clone of Matt Wright's FormMail.
Entropy Search
Setup Search Engine
Rebuild Search Index
Entropy Banner
This feature allows you to create rotating banner ads for your site.
8. Do you allow MS Frontpage Extensions?
yes
9. Can we update our own software, apache, linux, etc ?
No you cannot do it in shared environment. It can be done only on dedicated server.
10. Can our users restore and create their own backups from their cpanel?
No. We do backups ourselves and can restore account when needed
11. Do your servers support SSL and do you have a shared certificate / URL we could use for our clients?
Yes we support SSL. As for shared certificate here is a quote of my answer to other user.
QUOTE
No we don't provide shared SSL certificates. The idea of shared SSL is that authority vouch for the person SSL certificate issued to. They confirm that SSL certicate issued for certain person and if somebody sends any data via secure connection he can be 100% sure data is sent to the person mentioned in SSL certificate.
shared SSL misuse the idea of certificate and completely violates authorities AUPs. Once authority became aware about shared SSL provider they can revoke SSL certificate. That's why we don't offer shared SSL. However you can have self signed SSL generated at no fee if you just need a secure connection
12. Do you provide daily backups?
No. We ahve only weekly backups that are transfered to other datacenter. Daily backups would require enourmous amount of bandwidth if to transfer them to other datacenter.
13. Do you provide support via email, online chat, AIM, Telephone ?[b]
We provide support via email, trouble tickets, AIM, ICQ. No phone support.
[b]14. What's the longest period of time any of your servers have been down?
2 hours.
15. Are you a reseller?
No
16. How long have you been in business?
Almost 2 years as web host.
17. Do you allow real audio/video STREAMING on your servers
Yes.
18. Do you have a moneyback guarantee
Yes we have 30 days money back guarantee.