bgp1
Mar 28 2004, 12:13 AM
When I was chatting with support a while back on Hostony, I was receiving the screen that says "All operators are busy. Please wait a while." Someone else happened to see this screen and asked me how many users were ahead of me in the chat que. I said I did not know becuase it does not tell you. I think this would be another good addition. When you start up the chat, after it says "All operators are busy" message, do a carriage return and say "Your position in line: ##" or "There are currently ## users ahead of you". That would be good for users that wait 30-45 min and think no one is actually going to come on.
Stanly
Mar 28 2004, 12:56 AM
Good idea
We will think about it. Thanks.