All users hosted on those servers will be compensated with 1 level up account upgrade for the amount of problems we had.

Upgrades will be performed next week once we finish resolving problems we recently met with these servers.

Thanks all for your patience and support during hard time we have.

that is very generous of you guys and makes me happy , thank you

..just to clarify however I am on the "Special" plan for 1 year contract which plan would that be bumped up to and is that for the entire contract ??

That goes for me as well.

i am on special plan as well.

Special accounts will be upgraded to GOLD. Yes it is as long as you renew your plan.

thanks for keeping us up-to-date... the way things have been lately, i was starting to wonder what was up.


-michael
relayamerica.com

Thanks, Serge,

I'll definitely hang in there.

Lynn

-newearth-

Yes, thank you. Definitely makes me feel a bit better about the situation.

I guess that explains why I couldn't connect with ws_ftp today to put up my site. My new account was put on that server. Hope it's up and running soon. I'll hang in there since I know you are working on it.
Judy

I'm on 18 too. I work on GMT so the down time has been is even more inconvenient than for people who are asleep - but the upgrade compensation offer has certainly helped to soothe my troubled brow, thanks .

Exactly my situation, too. The upgrade compensation also resolved my slight frustration. Thank you all for working so hard.

yes thank you and heres hoping the new dns info gets propagated quickly lol

Thank you for fixing the problem and for this generous offer to compensate us for the trouble.

However, I hope your "daily" backups will actually occur EVERY DAY from now on. Losing a week's worth of data is totally unacceptable.

I'm still having issues on this server.
I thought the problems were all resolved. As i've just moved to this host it's probably my own bad luck. typical.

The offer of compensation seems very fair. I like the fact that the problem is being worked on and that there is someone taking responsibility for the issues.

Another update of when the issue will actually be fully resolved would be appreciated.

Regards,
Charlie

I thought you guys said no data would be lost!

I've been building my site this week and everyting i've added is gone!

plus half the users and posts in the forum have been erased.

pissed.

My Trouble Ticket also said no data would be lost. I just moved to Hostony from another hoster, and then this happens. I'm beginning to feel that I'm jinxed. I hope it's up soon; I really need to show my digital art portfolio to a client.

Eric It Depends On the problem So Just Be quiet And calm Down There Doing there best.

eric Posted on Mar 14 2004, 05:00 PM
I thought you guys said no data would be lost!

I've been building my site this week and everyting i've added is gone!

plus half the users and posts in the forum have been erased.

pissed.

who the F are you?

we came here a week ago and we've had nothing but problems. our database has been unavailable at least once a day and now I'm supposed to sit tight while all the work i've done this week is erasewd and I get NO ANSWERS from anyone at hostony?

Nice customer service. nice service in general.

Dude Its Not the Hosting Its The Server Its been Having Problems Thats Why We Get a upgrade, becuase your proboly on server 18 or 19 So Just Wait A few more days To fix the danm Raid, You Should Be glad You Get more For less. My site Was never Down More than 8 minutes , Only Problems ive had is mysql so Enless You Want to Whine about every problem You ever get in life just Wait and shutup.

eric

Sorry, but we do only weekly backups for performace reason. Full server backup requires about 20-30 hours to be done so that account structure could be restored.
During that time CPU and HDD has peak load and that's why all hosting providers do backups in non business hours when there are a little users on the server.

As for old RAID we have only fragments of data because last couple hours of its life raid did not synced data on 3 HDDs, so part of file appears in the another file, etc.

im willing to bet talim that the majority here would rather not have service failures of a 24 hour mark than account upgrades, so until you are down for a solid 24 hours , its probably best not to input your thoughts, cause its really starting to ######. I would hate to be a business and be on this machine. Pardon my abruptness but when you say your total outage is 8 minutes...it doesnt help anyone here that is still down thanks

mmm talim, why dont you try being polite. we shouldnt have to be "glad" of having our servers down for a whole day. if you want to brown nose and say how great it is thats fine and dandy but you must have some low standards, when a server crashes and there is not even a more recent tape backup then from a week ago? thats just sad. so no he shouldnt have to "SHUTUP" becuase we all pay money for a service that hasnt been provided. hell, my site still isnt up after 24hrs of downtime and now i have to deal with data loss.

wow, if i cant get my data back this is absolutly rediculous, all other companies offer daily backup. if you guys have hardware that fails like this, it is silly not to backup more often. you say it takes up server load, but why not have it set to do backup in the middle of the night. im still in astonishment at this situation.

oh, great!

I go from 60gig transfer to 86gig transfer. meanwhile I am only doing 100mb transfers because my site is new. and all the changes I've made to attract people have just been erased.

I work 45-50hrs a week, then come home and work on site site in my spare time. I'm supposed to be happy because they're giving me something I might never use anyway? fine, upgrade my acct for the downtime. but for this dataloss they better make their service and equipment more reliable. and backup more often.

serge,

so is our data gone or not? and when will we know?

also, why can't i access ftp, webmail, or control panel?

totally agreed, what use is 80gigs of bandwidth if all my visitors leave because the site has been down for a day and all my data is gone.

Passwords for the sites are fixed. If you have any problems please don't hesitate to open a trouble ticket at support.hostony.com and we'll look into it.

serge,

so is our data gone or not? and when will we know if you can recover anything from RAID?

what happens when everyone returns to my site tomorrow and half of them don't bother to re-register. then whatif you guys get my data back and restore it, then anything we do in the meantime will be over written again.

yea, should i start re-updating the site? or should i wait (and how long) for you guys to let us know if you can recover our lost info?

I can see a fraction of my files, but I cannot log into Cpanel or FTP. I'm also curious, will I have to reupload everything? Same as Mr. Kingtaco.

Eric

Sorry, but data from teh damaged RAID cannot be restored since they are fragmented and we were unable to put all data from 3 drives in one system, Some parts of files are mising and some are doubled.

I understand your indignation with lost of the recent data, but we hadRAID 5 with data redundantly stored over 3 drives in order to avoid user data loss. Normally when HDD fails RAID 5 restores data onm the new one. The funny thing RAID card itself damaged everything.

Sorry but we cannot do anything else for you rather then restoring weekly backup.

oh that's real funny. hilarious.

I'll tell you what you can do for me. Make sure this never happens again. I've NEVER EVEN HEARD of this happening, anywhere to anyone.

I want to know exactly what you guys are going to do to prevent this from happening again. and I want you to improve your support services. first i was "no data loss" then "75% chance you'll get your data back" now "sorry, catastrophic failure because we don't know what the hell we're doing."

and i'm sick of talking to technical people. I wanna tlak to some sales or management people.

[edit: and while your at it, answer the help ticket i';ve had open for almost 5 hours.

and fix my ftp, webmail, and cpanel, I can't get into anything

]

I agree, this has never happened to me before. I really hope it doesn't happen again in the future.. it's going to be a pain trying to salvage my files right now. I want to begin uploading my old backup ASAP, but without access to Cpanel or FTP.. all I can do is wait and shudder at the fragments of files and folders that are appearing online. I cant even put up a stalling page for my clients.

My Site hASnt Gone down but ive lost over 700 mb worth of files and My mysql Databases crash constanly so i cant use any of my scripts So Why Dont you Just be polite i was just trying to help.

Never herd of this happening ... I can name 10 host right now. i bet 100's of host have had this problem And if you want better service why dont you go and pay for it. and the help ticket maybe they dont wanna awnser you becuase your yelling try being Calmer, MAD, but calm Added: And Ya My Site finnaly went down I guess serves me right O well gives me time to edit my scripts.

Please tell me your ticket ID

alec,

my ticket id is 5151, someone answered and told me to try it now. but nothing works.

talim,

you are an idiot.

you lost 700mb of data and you don't even seem to care. what would you do if someone walked into your house and smashed your computer with an axe, serve him breakfast and let him borrow your car?

people must routinely walk all over in your life. pathetic.

and this:

"and the help ticket maybe they dont wanna awnser you becuase your yelling try being Calmer, MAD"

they don't have a goddamn choice about whether they want to answer my ticket. ITS THEIR JOB. It won't be for long if this keeps up.

Will you be changing your published terms then? Because at the moment they state, and I quote "We back-up our servers on a daily basis." which based on what you are now saying is misleading and false advertising.

This is really not funny now, over 24 hours outage and no update on the main announcement thread from anyone at Hostony in over 6 hours. My site came back briefly and has now gone again.

Like many others I moved here after having problems with previous hosts, I hoped spending a bit more would mean more reliability. How can it take this long to fix a hardware problem? Why can you not load your last backup onto a standby machine, change the ip address to that of the dead server and get it running? That shouldn't take more than a couple of hours. Building a machine from scatch, messing around with RAID on the deceased server, and chaning the nameserver settings is just plain amaturish.

Please respond.

Henry.

and i would really like to know why a backup wasn't performed BEFORE you guys decided to light our RAID on fire

Hi,

My domain is in server 18?

Domain is alojamiento-de-dominios.com

I can?t read emails very well in these days

Thanks!

i may have lost it but i can easily get it back.Becuase I download everything i do with smartftp. And yes i Do care, i just Dont get blindly raged About something that wont affect your life.
and internet your site went down like mine i think your 18 or 19 too

talim you are a fool, you pay these people. this is a damn business and people run companies on these websites. this is money we are talking about here ok. this is plain unnaceptable and you are some hostony apologist. bottom line is THEY SCREWED UP BIG TIME. and lost our data. so you can say all you want but our valuable information that cost time and money is gone so just hush it. your data or 700mb may not be worth anytime to you but it is to us. these poeple can apologize all they want about messing up but the bottom line is our money and time is gone and wasted. i pay hostony to do a job. not to be my friend so when your expecting something from your hard earned cash and all you get in return is incompetence and lost profits then eric and i and the other sensible people have the right to be mad.

I'm on a 2 year special plan - I have no idea what server I'm on could someone please tell me? And are you only upgraded when you renew? As I would have quite a wait.

No upgrades will be done within next week regardless of how you pay monthly or annually.

then stop bitchin about it contact sales and see what you can work out. Dont yell at the people who are doing all they can, and now im starting to get mad, my site Was Down A total of 42 times today.

talim, all they say is "sorry" for my ticket i opened. yea thats a great answer right. and you should be mad b\c this service interruption is not acceptable.

i want them to send those drives to a data recovery specialist and have it retrieved. these claims of 99 percent uptime and daily backup is called false advertising.

How do we figure out what server we are on? My domain www.cheyennepaintball.com is down.

Thanks
Scott

You know, you guys have the option of doing daily backups yourself! Its not difficult or time consuming, and if you really value all your data then you'd be a fool not too. Those who want zero downtime should be running their own servers

Lets not turn this into a flame war. Hostony is very generous for the price they charge and I've never seen them get angry with even the stupidest newbies that fail to backup their own data.

yes flame rock, we are all stupid newbies, its all our fault.

lol

...hakuna matata...theres nothing you can do now. Just make your own backups after major changes to your site

My own site is small and unpopular atm, but I haven't lost anything important because of this little lesson.

I think we'll all know to backup daily now. from what i can tell most of the people who are posting in here just switched to hostony and are questioning their choice cause of the service so far.


i still would like them to live up to what they claim though, daily backups is not the same as weekly. and 99% uptime hasn't been anywhere near accurate since i've been aboard.


with that said, hopefully this is the last hiccup for a while and i'll take this as a lesson learned.