I have been getting reports from a few people having connection problems with their mail while trying to connect through their outlook express.
They say it just doesn't work hours at a time lately. If you could provide me any info on troubleshooting this that would be awesome.

The Url is www.c3v.ca

Sincererely
Rafael

They should tracert and ping the server next time they experience the problem.
We'll than be able to check if it's a network connection problem.

so i would tracert/ping pop3.c3v.ca or however it is?

Just c3v.ca

While this does not relate to Outlook Express it does relate to Outlook. I am getting the following error message when trying to POP3 via Outlook. I hvae changed the server to mail.mydomain.com with similar results. Whywould my account have been suspended if it was just set up today?

Error Message Received:

There was a problem loggin onto your mail server. Your user name or password was rejected. Server response '-ERR Your account has been suspended'. (Account: ********, POP3 Server: ********.com; Error number: 01 800 ccc92).

NOTE: This was edited to remove the domain name and email address.

Problem solved. Apparently I needed to use the IP address rather than domainname.com as POP and SMTP server.

check your login and password

If you will have problem anyway, open a ticket. We'll help you.