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Dima
Posted on: Dec 31 2010, 12:50 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Happy Holydyas, guys !!!!! We wish you success in the New year. laugh.gif laugh.gif laugh.gif
  Forum: Anything and Everything · Post Preview: #27540 · Replies: 10 · Views: 44954

Dima
Posted on: Oct 18 2010, 06:08 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Please note that we are scheduling network maintenance on Tuesday, October 19 from 6 AM to 6-30 AM GMT to change one of our HDDs to more powerful one. We hope that all the changes will be done while short period of time, but there is always a possibility for issues to arise so it would be wise to expect downtime for 30-40 minutes (we are scheduling 40 minutes window in case any unforeseen problems should arise).
  Forum: News and Announcements · Post Preview: #27537 · Replies: 0 · Views: 9526136

Dima
Posted on: Oct 18 2010, 12:13 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


DATE: 10/19/2010

START TIME: 10/19/2010 03:59 EST

ESTIMATED COMPLETION TIME: 10/19/2010 08:59 EST

ESTIMATED DURATION: 120 Minutes

SERVICES/EQUIPMENT: CMH Main Power Distribution

TYPE OF WORK: Upgrade

PURPOSE OF WORK: Capacity Increase and Source Changes

LOCATION OF WORK: Charlotte [DC3]

IMPACT OF WORK: None/Brief Outage

As a result of our continued growth in DC3 we are nearing the completion
of a major upgrade and build out which will almost triple the power
capacity for this datacenter.

The power upgrade will require us to replace the line side service on
several of our main distrbution panels. This will result in a planned
disruption of power to our UPS systems for no more than 60 seconds. As
these systems are designed to continue functioning with losses of power
far longer than this we do not antisipate power distruptions reaching
any of our server or network infrastructure.

As with any maintenace effecting our core infrastructure we will have
additional staff on-site to handle any issues should they arise.

If during this maintenance window you should experiencing any loss of
service please contact our support departments
  Forum: News and Announcements · Post Preview: #27536 · Replies: 0 · Views: 6176

Dima
Posted on: Aug 1 2010, 08:32 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Dear Customer, at the moment we are experiencing some temporary license issues with Kayako system and that is why you may experience some temporary inconveniences with your billing system and your ticket system as well.

For some time( till we resolve the license issue) you won't be able to open a ticket from your billing panel.In case you have any problems with your sites or other services or you just have questions for our support department , please contact us using the live chat system or just send an email to our support department.


We apologise for the temporary inconveniences, hope for your patience and understanding.
  Forum: News and Announcements · Post Preview: #27534 · Replies: 0 · Views: 2458

Dima
Posted on: Jul 15 2010, 02:55 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Dear Customer, we are glad to announce you that the Sql server ip address has been changed into 77.222.131.31.
The new link for Web Data Administrator is http://77.222.131.31.The server name is either 77.222.131.31\SQLEXPRESS or sql.fastbighost.com.The database login details remain the same as before.Please check up your scripts and change the sql server ip address.
In case there are some problems with your SQL databases or the login details don't match, please get in touch with our support department and we will do our best in order to resolve the problem as quickly as possible.
  Forum: News and Announcements · Post Preview: #27532 · Replies: 0 · Views: 1938

Dima
Posted on: May 10 2010, 08:18 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


We are happy to inform that we are starting to transfer your accounts (which are on the server cluster1.fastbighost.com 69.72.149.188) to the new and more powerful server. We care about our customers and want them to feel comfortable with our service. That's why your accounts will be transferred to the new server. Right now, we have started the transfer of your accounts to the new and more powerful server. We'll try to finish the transfer as soon as possible. You'll be informed when the transfer is finished and we'll provide you with details to the new server. The login and password will be the same, only the server IP address will be changed. This info will be sent to you as soon as the transfer is over.

Hope for your patience and understanding.
  Forum: News and Announcements · Post Preview: #27528 · Replies: 0 · Views: 2173

Dima
Posted on: May 10 2010, 08:16 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


We are happy to inform that we are starting to transfer your accounts (which are on the server epsilon.fastbighost.com 69.72.157.190) to the new and more powerful server. We care about our customers and want them to feel comfortable with our service. That's why your accounts will be transferred to the new server. Right now, we have started the transfer of your accounts to the new and more powerful server. We'll try to finish the transfer as soon as possible. You'll be informed when the transfer is finished and we'll provide you with details to the new server. The login and password will be the same, only the server IP address will be changed. This info will be sent to you as soon as the transfer is over.

Hope for your patience and understanding.
  Forum: News and Announcements · Post Preview: #27527 · Replies: 0 · Views: 1546

Dima
Posted on: Feb 27 2010, 05:40 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Please note that our datacenter will be performing scheduled network
maintenance next Friday night to replace one of the copper blades in
the core2 router. Although the time frame for the maintenance is
2AM-8AM (Saturday, February 27), we do not anticipate any lengthy
downtime as a result. We expect the transition to go smoothly,
however, should complications arise, some customers might experience
downtime during the maintenance window. We appreciate your patience
and understanding while we make our network improvements.
  Forum: News and Announcements · Post Preview: #27526 · Replies: 0 · Views: 2337

Dima
Posted on: Jan 21 2010, 08:41 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Dear Valued Customer,

Please note that we are scheduling network maintenance on Saturday,
January 23rd from 2AM to 4AM (EST) to replace one of our core routers. We hope that all the changes will be done without any downtime problems,but there is always a possibility for issues to arise so it would be wise to expect downtime ( we are scheduling a 2 hours window in case any unforeseen problems should arise).
  Forum: News and Announcements · Post Preview: #27525 · Replies: 0 · Views: 2061

Dima
Posted on: Jan 15 2010, 03:25 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Attention all Customers on upsilon.fastbighost.com 69.72.149.249


This notice is to inform you of a scheduled downtime at 2:00 AM EST( 7:00 GMT) on Saturday 01/16.. The downtime is expected to be from 20 till 30 minutes, however we are scheduling a 2 hours window in case any unforeseen problems should arise.

The server will be taken down because of HDD drive changing.

Please take our apologizes regarding this matter.
Thank you for your understanding and patience.
  Forum: News and Announcements · Post Preview: #27524 · Replies: 0 · Views: 1979

Dima
Posted on: Jan 10 2010, 04:14 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Thanks,Martin smile.gif

HAPPY HOLIDAYS, GUYS!
  Forum: Anything and Everything · Post Preview: #27523 · Replies: 10 · Views: 44954

Dima
Posted on: Jul 1 2009, 03:36 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Hello, Mark M rolleyes.gif It is a pleasure to see you on the forum.How are your getting on?
  Forum: Anything and Everything · Post Preview: #27521 · Replies: 10 · Views: 44954

Dima
Posted on: May 2 2009, 08:01 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Bonnie, thanks God you are still with us rolleyes.gif You are one of our best clients laugh.gif

The forum is not dead, let's communicate here rolleyes.gif rolleyes.gif rolleyes.gif
  Forum: Anything and Everything · Post Preview: #27499 · Replies: 10 · Views: 44954

Dima
Posted on: Apr 29 2009, 05:56 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Dear jchrastina, the forum is not dead rolleyes.gif We offer all the customers we have the access to this forum, but as far as you see they are not visiting it.

You are welcome to post messages on this forum and tell everybody you know to enter the forum and share the experience you have.
  Forum: Anything and Everything · Post Preview: #27497 · Replies: 10 · Views: 44954

Dima
Posted on: Apr 11 2009, 07:37 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


  Forum: News and Announcements · Post Preview: #27492 · Replies: 0 · Views: 8145

Dima
Posted on: Mar 10 2009, 11:12 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Please provide us with the link to the gallery and we will try to help you with the installation. Please don't forget to mention the name of your website as well rolleyes.gif
  Forum: Plesk Issues · Post Preview: #27488 · Replies: 1 · Views: 19998

Dima
Posted on: Feb 17 2009, 02:06 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Please contact our billing department for more details regarding such questions rolleyes.gif
  Forum: Suggestions · Post Preview: #27451 · Replies: 3 · Views: 27641

Dima
Posted on: Feb 17 2009, 02:06 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Please contact our billing department for more details regarding such questions rolleyes.gif
  Forum: Suggestions · Post Preview: #27450 · Replies: 3 · Views: 27641

Dima
Posted on: Jan 28 2009, 09:12 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Please contact our billing department regarding this issue(their email address is billing@hostony.com)
  Forum: Pre-Sales Questions · Post Preview: #27446 · Replies: 1 · Views: 26276

Dima
Posted on: Jan 12 2009, 01:04 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Passthru is disabled for security reasons in the main php.ini file and we are not going to remove it from the list as it will affect the security of the server.
  Forum: PHP/MySQL · Post Preview: #27443 · Replies: 2 · Views: 27526

Dima
Posted on: Dec 11 2008, 06:42 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


As you have a domain name registered with Hostony, then you can use the feature for hiding Whois information.The price for hiding whois information will be the same as for domain registration.Please contact our billing department(billing@hostony.com) for more details.
  Forum: General Support · Post Preview: #27440 · Replies: 1 · Views: 3803

Dima
Posted on: Dec 11 2008, 06:34 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Attention all Customers on:

xi.fastbighost.com (69.72.208.31) downtime from 01:20 AM EDT till 02:00 AM EST
vps4.fastbighost.com (69.72.208.33) downtime from 01:30 AM EDT till 02:30 AM EST
vps5.fastbighost.com (69.72.149.30) downtime from 02:00 AM EDT till 03:00 AM EST
pi.fastbighost.com (69.72.149.25) downtime from 02:30 AM EDT till 03:30 AM EST
rho.fastbighost.com (69.72.149.26) downtime from 03:00 AM EDT till 04:00 AM EST
win2 (208.116.16.3) downtime from 03:30 AM EDT till 04:30 AM EST
win3 (208.116.16.4) downtime from 04:00 AM EDT till 04:30 AM EST
xi.fastbighost.com (69.72.208.31) downtime from 04:30 AM EDT till 05:00 AM EST
cluster1.fastbighost.com (69.72.149.188) downtime from 04:30 AM EDT till 05:30 AM EST

This notice is to inform you of a scheduled downtime window for Dec 11, beginning at 01:20 AM EST. The downtime is expected to be from 10 till 30 minutes for each server, however we are scheduling a 1 hour window in case any unforeseen problems should arise.
The server will be taken down because of server relocation in DC.

Please take our apologizes regarding this matter.
Thank you for your understanding and patience to this matter!
  Forum: News and Announcements · Post Preview: #27439 · Replies: 0 · Views: 4931

Dima
Posted on: Dec 9 2008, 08:36 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


The sheduled maintanance is over, all the servers are up and running properly.We would like to thank you for your patience.

In case you experience any troubles with your accounts, you are welcome to contact us anytime , our service departments are open all day and night, 365 days a year to accommodate your needs anytime.
  Forum: News and Announcements · Post Preview: #27435 · Replies: 4 · Views: 4816

Dima
Posted on: Dec 9 2008, 05:24 AM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


No,Martin, the ips won't be changed rolleyes.gif
  Forum: News and Announcements · Post Preview: #27434 · Replies: 4 · Views: 4816

Dima
Posted on: Nov 25 2008, 10:16 PM


Hostony staff


Group: Admin
Posts: 337
Joined: 7-October 04
Member No.: 1106


Yeah, I agree with you that the forum was much more active.Nowadays such froums became not popular among the customers, that is why we have such a bad forum visiting.
  Forum: Anything and Everything · Post Preview: #27426 · Replies: 1 · Views: 3152

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