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Slavik
Posted on: Feb 6 2008, 03:11 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,

the version of php is upgraded on the server your account is on.

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #27118 · Replies: 3 · Views: 4128

Slavik
Posted on: Feb 3 2008, 08:19 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,

it's not limited. You can use the whole space of your account for it.

Best regards,
Slavik Koshelev
  Forum: PHP/MySQL · Post Preview: #27094 · Replies: 2 · Views: 12056

Slavik
Posted on: Feb 2 2008, 05:32 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
you can upload your web site using FrontPage or FTP. Please have a look at our tutorial http://help.hostony.com/


Best regards,
Slavik Koshelev
  Forum: Cpanel How To · Post Preview: #27069 · Replies: 1 · Views: 23416

Slavik
Posted on: Jan 31 2008, 05:36 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
all our servers are located in US.

Best regards,
Slavik Koshelev
  Forum: Pre-Sales Questions · Post Preview: #27054 · Replies: 1 · Views: 2736

Slavik
Posted on: Jan 26 2008, 06:12 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,

please submit the trouble ticket for our support department and we'll solve the issue. Usually we activate new account within one hour after we get the voice confirmation of the order by phone.

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #27006 · Replies: 1 · Views: 2634

Slavik
Posted on: Jan 7 2008, 05:53 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,

we have the limit on sending e-mails. You can send not more than 300 mails per hour from one domain name on the shared server.

The DNS propagation time is usually 24-72 hours.

Best regards,
Slavik Koshelev
  Forum: Pre-Sales Questions · Post Preview: #26838 · Replies: 2 · Views: 2941

Slavik
Posted on: Sep 12 2007, 07:23 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
you should put the following name servers:

dns.hostony.com
dns.hostony.org


Best regards,
Slavik Koshelev
Hostony Team
  Forum: General Support · Post Preview: #26631 · Replies: 1 · Views: 2646

Slavik
Posted on: Sep 7 2007, 07:29 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
as far as I can see everything is fine now.

Please submit the trouble next time you have issues with your account.
Thank you.

Best regards,
Slavik Koshelev
Hostony Team
  Forum: General Support · Post Preview: #26629 · Replies: 1 · Views: 2615

Slavik
Posted on: Aug 27 2007, 01:29 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Thank you, Martin.
I'll check the tickets and have a talk with the support team if there acted wrong.


Thank you.

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26613 · Replies: 3 · Views: 4276

Slavik
Posted on: Aug 27 2007, 12:24 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello Martin,
I'm sorry but I guess that it's impossible that we didn't respond to your tickets all day.
Please provide me for the tickets IDs and I'll investigate the issue with support and try to find out why you didn't get the responses from support team.
Thank you.

Slavik Koshelev
  Forum: General Support · Post Preview: #26611 · Replies: 3 · Views: 4276

Slavik
Posted on: Aug 24 2007, 05:56 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


QUOTE(blackburnrovers @ Aug 23 2007, 07:29 PM) *
I have not been able to access my control panel of my dedicated server ($195/month) for over a month. They keep telling me that I installed a firewall that blocks access, but I do not even know how to do it. I am looking for another company for hosting if anyone has suggestions.



I'm sorry but our system administarator, who usually is responsible for dedicated servers, couldn't say such a thing without any reason.
Please submit the request to the supervisor department and we'll investigate the issue.
Thank you.

Best regards,
Slavik Koshelev
Hostony Team

  Forum: Anything and Everything · Post Preview: #26608 · Replies: 9 · Views: 7243

Slavik
Posted on: Aug 24 2007, 05:53 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


QUOTE(Jon @ Aug 16 2007, 04:41 PM) *
For the past week I was unable to reach hostony support. I tried to contact them at least 10 times via live support chat. It says online but no one answers. One time the girl answered but she redirected me to write a support ticket. i wrote at least 2 tickets but no reply. That is strange since i always got great suppport in the past.

My problem is that webalizer and awstats are not updated in our cpanel. Webalizer got updated yesterday but awstats still shwos all 0 since 8.august.

Can you please update stats regularly? Thank you.

Jon



Could you please provide me with the tickets' ID to which you didn't receive a reply from the support department.
Thank you.


Best regards,
Slavik Koshelev
Hostony Team
  Forum: Anything and Everything · Post Preview: #26607 · Replies: 9 · Views: 7243

Slavik
Posted on: Jul 19 2007, 12:57 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


You are welcome.
  Forum: General Support · Post Preview: #26575 · Replies: 11 · Views: 9635

Slavik
Posted on: Jul 18 2007, 05:58 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


You too:)

Have a great day.


Bset regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26571 · Replies: 11 · Views: 9635

Slavik
Posted on: Jul 18 2007, 05:29 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello, Bonnie.
We are glad that you are back:)

Best regards,
Slavik Koshelev
  Forum: Anything and Everything · Post Preview: #26570 · Replies: 16 · Views: 11463

Slavik
Posted on: Jul 18 2007, 05:18 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello Martin,
it's just the conversation in Russian with one of our clients.
There is nothing to worry about:)

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26568 · Replies: 11 · Views: 9635

Slavik
Posted on: Jul 18 2007, 05:17 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Please show them the results of your tracert.
  Forum: General Support · Post Preview: #26567 · Replies: 11 · Views: 9635

Slavik
Posted on: Jul 18 2007, 01:34 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello.
I've responded to your trouble ticket.

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26562 · Replies: 11 · Views: 9635

Slavik
Posted on: Jul 17 2007, 01:47 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
you can use both ports 25 and 26


Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26557 · Replies: 3 · Views: 3227

Slavik
Posted on: Jun 18 2007, 08:58 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Please submit the trouble ticket for this issue.
Thank you.

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26545 · Replies: 3 · Views: 4098

Slavik
Posted on: Jun 18 2007, 08:57 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
could you please explain.

Thank you.

Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26544 · Replies: 2 · Views: 7043

Slavik
Posted on: Jun 16 2007, 10:58 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Hello,
your request is passed to our billing department.


Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26539 · Replies: 1 · Views: 2701

Slavik
Posted on: Jun 12 2007, 04:02 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


smile.gif
  Forum: Anything and Everything · Post Preview: #26537 · Replies: 4 · Views: 4133

Slavik
Posted on: Jun 4 2007, 10:26 PM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Thank you for notification.
Our Support Team is already working on the issue. The server is being monitored.


Best regards,
Slavik Koshelev
  Forum: General Support · Post Preview: #26527 · Replies: 4 · Views: 4629

Slavik
Posted on: May 18 2007, 07:18 AM


Hostony staff


Group: Members
Posts: 1074
Joined: 21-October 04
Member No.: 1129


Martin,
you are always welcome:)
We're glad that you are happy with us.
Hope for a long cooperation.

Good luck:)

Best regards,
Support Team
  Forum: Anything and Everything · Post Preview: #26521 · Replies: 2 · Views: 2857

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